Housing Case Manager

Coastal Horizons Center•Wilmington, NC

1d•Onsite

About The Position

The Housing Case Manager provides therapeutic case management services for Coastal Horizons housing, homeless, and residential levels of care. This role involves screening, admission, and orientation for these programs, as well as assessing clients' life domain areas. Key duties include linking clients to community services, assisting with income and employment, coordinating service linkages, and managing medical and medication needs in conjunction with client medical requirements. The case manager will also conduct home visits/inspections, gather, enter, and document client information and interactions, and participate in local Continuum of Care meetings to enhance communication and continuity of care. Additionally, the position requires providing or arranging transportation for clients to various appointments and monitoring their compliance with program expectations.

Requirements

Bachelor's Degree within human services
Experience and skills in substance use and/or mental health case management
Trained to provide evidence-based care coordination, clinical screens, and to support treatment recommendation follow through
Possess the interpersonal skills required to comfortably approach and engage with the client population in diverse settings
Ability to assertively interact with and monitor client behavior
Strong interpersonal communication skills; ability to develop and maintain professional boundaries and to interact effectively with clients and staff
Knowledge of available community resources and services to support clients with substance abuse problems
Ability to represent the Agency in community forums and effectively conduct advocacy efforts aimed at furthering the vision and mission of Coastal Horizons Center
Knowledge of the laws, regulations and policies governing mental health and substance abuse treatment, residential services and supportive housing
Ability to demonstrate effective oral and written communication
Strong organization skills; ability to develop, organize and maintain schedules
Knowledge and comfort in working with client population
Basic computer skills
Ability to network and coordinate efforts between treatment, medical, and other support systems for the clients
Must have a valid NCDL and a good driving record approved by CHC insurance provider

Responsibilities

Provides therapeutic case management services for Coastal Horizons housing, homeless and residential levels of care
Screens clients for these programs
Orients clients for these programs
Coordinates admissions to the HHH Program
Participates in admissions and discharges for the program
Responds to emergency client needs such as medication and food when necessary
Assesses client’s life domain areas
Links clients to services in the community
Assists with income assistance and employment
Coordinates service linkage
Coordinates medical and medication needs in coordination with client medical needs
Assists clients in accessing pharmaceutical care charity programs, or charity care when applicable
Works with medical staff to coordinate services for the client
Conducts home visits/inspections
Gathers, enters, and documents client information and interactions
Participates in local Continuum of Care meetings in order to enhance communication and the continuity of care
Develops and maintains a network of supportive agencies in order to ensure necessary referrals for basic needs and other services that could include employment or school
Communicates and collaborates with apartment owners and landlords, to secure safe housing, to address any conflicts or problems, and to maintain positive relationships with housing agencies
Engages in regular consultation with team members and supervisor to ensure ethical and high-quality services and documentation
Coordinates with QRT, ORHP and Homeless Outreach Teams at Coastal Horizons
Attends weekly team meetings
Conducts monthly case management sessions with participants to further goals of permanent supportive housing
Transports clients utilizing a company car or van to and from treatment, medical appointments, and other community resource appointments
Monitors client compliance with program expectations