Housing Case Manager - House 20 Program

Volunteers Of America, Utah•Salt Lake City, UT

15d•$20 - $21•Onsite

About The Position

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do. The Geraldine E. King Women's Resource Center exists to meet the distinctive needs of women who are experiencing homelessness by providing shelter, case management, life skills training, and connection to community services and resources. The House 20 Team will serve 20 individuals identified as high utilizers of emergency shelter services. This group often struggles with severe mental health disorders, substance use challenges, or co-occurring conditions, contributing to prolonged shelter stays and housing instability. The House 20 Case Manager will work alongside either a second case manager or a CPSS to provide outreach services to eligible clients and will work to engage with them and support them as they move towards housing. The House 20 Team will serve 20 unduplicated individuals during the contract term. Outcomes include at least 3 to 5 placements into permanent supportive housing, stabilizing housing for high-barrier individuals, and connecting them to long-term behavioral health teams for ongoing support. House 20 Case Managers provide support and services to program participants using a person-centered, housing first and trauma-informed approach. We promote and provide harm reduction services as needed, and we are seeking individuals who can engage in open, honest and non-judgmental conversations around this. The objective of this position is to provide Housing First and client-driven case management services to the individual participating in the House 20 program. Above all else, Case Managers seek to assist clients in achieving stability in housing by connecting them with the resources they need to become more self-sufficient. The center recognizes and meets the needs of those at risk and homeless populations including single women; domestic violence victims; individuals with behavioral health disorders; individuals who are medically frail/terminally ill [and/or] those exiting prison or jail. All activities are undertaken with the ultimate goal of assisting all clients in obtaining housing.

Requirements

A degree in the field of social services and two years’ experience working in the social services field or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
Must qualify for and pass Utah Department of Human Services Case Management Certification within 60 days of being hired.
GED or High School Diploma required for Utah Case Management Certification.
Familiarity with Trauma Informed Care, Motivational Interviewing and Housing First philosophies and willingness to incorporate them in daily work.
Ability to uphold professional boundaries, confidentiality regulations, and interact professionally with a diverse workforce, clients, and the public.
Able to communicate effectively and handle difficult situations with professionalism and compassion.
Ability to utilize trauma-informed practices to act and make sound decisions within the scope of position responsibilities, as well as reach out for supervision for major situations.
Willingness to accept supervision and direction.
Be a team player with strong interpersonal skills.
Be dependable, reliable, a self-starter, and self-directed.
Ability to move around the facility and interact with clients for extended periods.
Driving is required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
Ability to lift and carry 25 lbs.
Must be able to pass a criminal background check and drug screen.

Responsibilities

Assist clients in developing goals/service plan that will help them overcome homelessness, identify and address barriers to housing.
The Geraldine E. King Women’s Resource Center will provide case management, peer support, and connection to behavioral health services for adults experiencing homelessness in Salt Lake City. Eligible activities include: Proactive engagement and rapport-building, Case management services for housing, medical care, and benefit acquisition. Behavioral health support, including connecting to therapy and crisis planning. Certified peer support services to assist individuals in life skills and community building Outcomes include: Housing retention support through landlord mediation. Reduced shelter use among high-barrier individuals. Increased housing placement rates. Enhanced engagement with behavioral health services.
Participate in regularly scheduled case review to ensure appropriate case/service planning and referral of clients to the most appropriate service provider.
Provide direct, Trauma Informed Care case management services to clients, including crisis intervention, outreach, ongoing assessments (i.e. VI-SPDAT, SPDAT, HAST, Lethality Assessment etc.), goal setting, creative problem solving, agency and community resource utilization, and network building.
Identify priority needs, (i.e. pregnant, IV/IM drug user, dual diagnosis, and other medical conditions) and coordinate services as needed.
Attend weekly staff/clinical staffing meetings and other meetings as assigned.
Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Also provides immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
Keep records, case management notes, and statistical data as required and participate in research and/or special projects as needed.
Evaluate own performance to increase effectiveness as a Housing Case Manager.
Use agency vehicles to provide transportation.
Attend work on a punctual, regular and predictable basis.
Attend work as scheduled on a regular and predictable basis and arrive at the designated time.
Work must be performed on-site due to the need to provide direct client care.

Benefits

Low-cost medical, dental, and vision coverage.
Health savings account.
403b retirement plan with employer match (50% match up to 3%).
Employee Assistance Program for all employees
33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service. Sick and vacation time accrue hourly per pay period.
$50,000 in employer-paid life insurance; additional coverage available.
Employer contribution to your Health Savings Account (paid quarterly).
Employee Referral Program including cash bonuses and paid time off.

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