Housing Case Manager I (Bilingual Ukrainian Temporary)

Mission Neighborhood Centers•San Francisco, CA

12d

About The Position

Under the supervision of the Director of Housing & Homelessness Prevention Services, the Housing Case Manager will primarily be responsible for providing one-on-one social services to the Ukrainian community, including initial assessment to determine the assistance that the client is qualified for, providing service referrals, and targeted housing assistance and housing support services to currently housed eligible Ukrainian participants. Temporary Position Job : This is recruitment for a temporary position ending in June 2026. ESSENTIAL FUNCTIONS / RESPONSIBILITIES Primary Duties Provide coordinated supportive services to impact Ukrainian participants experiencing housing instability or homelessness in our region. Support may include, but is not limited to, providing advice, resources, referrals, and assistance to individuals and families needing to access community-based programs and services. The HRS will assist individuals with gathering necessary documentation, conduct intake interviews, and/or provide assessments. Be familiar with available community resources that will enhance the lives of Ukrainian participants, low-income, and/or housing instability or homelessness. HRS will make referrals or perform advocacy functions with other community agencies as applicable. Collaborate with state, federal, and local entities; other service providers, schools, churches, mental health professionals, attorneys, and managed care organizations regarding policies, funding, and service delivery. Organize, provide, and participate in ongoing training to increase community knowledge and skills. Fully qualifying a household for assistance is an even more involved process of working with both tenants and landlords: working with them to obtain required documents (e.g., rent ledger, income documents, identification, rental agreement, landlord W9, etc.) Ensuring clients understand that financial assistance is conditioned on not receiving the same assistance from another source under penalty of perjury and subject to repayment in the event of duplication of benefits. Arranges, coordinates, monitors, and/or delivers any services that will ensure housing stability and prevent entry into homelessness. Provides assessment, client planning, housing advocacy, tenant education, and case management services to individuals and families. Provides the client household with the resources, skills, and knowledge to become self-sufficient and prevent future episodes of homelessness and/or housing instability. Maintains client spreadsheets to ensure follow-up. Maintains all confidential eligibility and verification documentation in appropriate systems as well as in hard copy. Must possess a heart for advocating for and supporting the low-income population. Assists in the planning of special events. Other duties as assigned. Customer Service Provide exceptional customer service. Provide fair and equitable support to all clients regardless of their situation. Always represent the organization in a professional manner. Safety Maintains personal safety, uses personal protection equipment (PPE), and follows Company policies. Reports all and any safety issues, accidents, or injuries to your manager as a matter of priority. Effective Team Member Ability to interact positively with team members. Ability to facilitate positive change. Partner with supervisor when necessary to address department issues or concerns.

Requirements

Bachelors degree in behavioral health, human services, social services, non-profit management or related field required.
Minimum of 1 year of experience working with vulnerable populations as a case manager/social worker required.
40 hours a week, Monday through Friday.
When work demands, must be available periodically on evenings and weekends.
Fingerprinting Clearance (DOJ/FBI) and Clearance Child Abuse Index
Bilingual in Ukrainian / Russian / English
Independent thinker, possesses excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
Able to multitask, prioritize tasks, meet deadlines, able to do presentations, and maintain confident information.
Strong analytical skills and demonstrated attention to detail.
Strong written and verbal communication skills.
Must be a well-organized professional who thrives in a team-oriented environment.
Must be adept at building relationships based on mutual trust and respect.
Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.
Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint, Access) and Databases.
Set priorities and standards of performance; Develop plans by which work can be accomplished.
Must adhere to the strictest of professional and ethical standards, abide by a code of Confidentiality.

Responsibilities

Provide coordinated supportive services to impact Ukrainian participants experiencing housing instability or homelessness in our region.
Support may include, but is not limited to, providing advice, resources, referrals, and assistance to individuals and families needing to access community-based programs and services.
Assist individuals with gathering necessary documentation, conduct intake interviews, and/or provide assessments.
Be familiar with available community resources that will enhance the lives of Ukrainian participants, low-income, and/or housing instability or homelessness.
Make referrals or perform advocacy functions with other community agencies as applicable.
Collaborate with state, federal, and local entities; other service providers, schools, churches, mental health professionals, attorneys, and managed care organizations regarding policies, funding, and service delivery.
Organize, provide, and participate in ongoing training to increase community knowledge and skills.
Work with both tenants and landlords to obtain required documents (e.g., rent ledger, income documents, identification, rental agreement, landlord W9, etc.)
Ensure clients understand that financial assistance is conditioned on not receiving the same assistance from another source under penalty of perjury and subject to repayment in the event of duplication of benefits.
Arrange, coordinate, monitor, and/or deliver any services that will ensure housing stability and prevent entry into homelessness.
Provide assessment, client planning, housing advocacy, tenant education, and case management services to individuals and families.
Provide the client household with the resources, skills, and knowledge to become self-sufficient and prevent future episodes of homelessness and/or housing instability.
Maintain client spreadsheets to ensure follow-up.
Maintain all confidential eligibility and verification documentation in appropriate systems as well as in hard copy.
Assist in the planning of special events.
Provide exceptional customer service.
Provide fair and equitable support to all clients regardless of their situation.
Always represent the organization in a professional manner.
Maintain personal safety, uses personal protection equipment (PPE), and follows Company policies.
Report all and any safety issues, accidents, or injuries to your manager as a matter of priority.
Interact positively with team members.
Facilitate positive change.
Partner with supervisor when necessary to address department issues or concerns.