Gaps Case Manager-Ukrainian
About The Position
The Ukrainian Case Manager supports MEIRS’ Preferred Communities (PC) and Ukrainian Humanitarian Parole (UHP) programs by providing 90-day Gap Services, intensive case management (ICM) for eligible ORR populations, and coordinated referrals to support client self-sufficiency. This position ensures compliance with ORR, ECDC, and MEIRS program guidelines, accurate documentation, and effective service delivery aligned with UHP allowable activities, including intake, assessment, referrals, limited emergency supports, and ongoing monitoring of client progress. The Case Manager works closely with direct supervisor , MEIRS staff, ECDC headquarters, and external partners to maintain high-quality services and ensure program accountability. This role also contributes to MEIRS’ internal quality assurance, data integrity, and reporting processes as required under the UHP Budget Guidance.
Requirements
- High school diploma, Bachelor’s degree in Social Work or related field preferred.
- At least one year of case management experience, preferably with refugees, parolees, immigrants, or low-income clients.
- Knowledge of U.S. refugee resettlement processes and ORR-funded programs.
- Strong data entry and documentation skills, including Microsoft Excel, Word; database experience preferred.
- Ability to work cross-culturally and provide trauma-informed, client-centered services.
- Authorization to work in the U.S. and ability to pass a background check.
Nice To Haves
- Language proficiency in Ukrainian, Russian, or another resettlement-relevant language highly preferred.
Responsibilities
- Deliver 90-day Gap Services to eligible UHP clients, including intake, needs assessments, service planning, and referrals according to allowable activities.
- Provide intensive case management for vulnerable clients, including medically fragile cases, families experiencing sponsor breakdown, trauma-impacted individuals, or those requiring additional stabilization.
- Complete eligibility verification prior to enrollment as required.
- Develop individualized service plans aligned with PC/UHP goals and track progress.
- Provide crisis intervention and emergency assistance, including housing, utilities, transportation, and food, strictly following Direct Client Assistance guidelines (p. 4) .
- Ensure timely referrals to housing, employment, ESL, youth programs, public benefits, and other community resources.
- Maintain accurate, confidential, and complete case files, ensuring compliance with ORR/ECDC data requirements and backup documentation for reporting.
- Enter client data into the ECDC database & MEIRS database in accordance with monthly and quarterly reporting needs.
- Prepare and submit monthly, quarterly, semi-annual, and any special case reports.
- Ensure all documentation supports UHP-funded activities, per guidance that ECDC can only report outcomes supported by backup materials.
- Support internal data quality audits and ensure timely correction of errors when identified.
- Develop monthly, quarterly, and annual performance goals in collaboration with the Program supervisor.
- Assist in developing and updating outreach plans, assessment tools, and case management practices.
- Participate in monitoring visits and audits by ECDC, ORR, and MEIRS leadership.
- Ensure compliance with allowable and non-allowable services, as specified in UHP Guidance.
- Collaborate with MEIRS teams to prevent duplication of services, especially with programs such as R&P/PIR,, employment services, housing, and ESL.
- Build and maintain professional relationships with social service agencies, government partners, healthcare providers, schools, and community organizations.
- Participate in ECDC conference calls, MEIRS program meetings, cross-agency coordination meetings, and mandatory trainings—including national ECDC training when required.
- Provide timely updates to the Program supervisor on client needs, emerging trends, and challenges.
- Prepare special case reports for government agencies as needed.
- Perform other duties as assigned to support MEIRS’ mission and contractual obligations.
Benefits
- Health, dental, vision, STD/LTD, PTO, paid trainings, weekly pay, competitive wages, and flexible hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
