Bilingual Housing & Outreach Case Manager

Episcopal Community Services (ECS) • San Rafael, CA

4d • $32 - $32 • Onsite

About The Position

The Housing & Outreach Case Manager will work directly with unhoused community members residing on Binford Rd to navigate services, assess them for Coordinated Entry, secure housing placements with those who are eligible for Permanent Supportive Housing (PSH) opportunities, and help them reduce barriers to self-sufficiency through strong organizational, problem-solving, and analytical skills, while managing priorities and workflow. Hours for the position are Tuesday through Saturday, 12PM to 8PM (subject to adjustment in consultation with Marin County HHS based on client need).

Requirements

• HS Diploma or equivalent
• Ability to perform job duties with minimal supervision
• Excellent listening comprehension, written and verbal communication skills
• Experience in Microsoft programs
• Valid CDL, insurance and access to a reliable vehicle
• Bilingual in English and Spanish required.
• Demonstrate behavior that supports the organization’s mission, vision, and values.
• Adhere to all program, funder, and organizational policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

Responsibilities

• Work with a caseload to achieve goals specifically related to housing, transportation, health, and legal issues.
• Maintain regular appointments and office hours with clients and staff.
• Collaborate with co-workers and Binford Program Manager to promote successful participation in the housing voucher and work experience programs.
• Consistently collaborate and problem solve with other Housing and Outreach Case Managers to ensure clear pathways to housing, as well as refraining from duplication of services.
• Actively learn about current resources and services outside the agency that may aid clients in their goals.
• Present new services and opportunities to all clients on caseload during regular check-ins.
• Provide compassionate support and assistance for clients.
• Support clients in court, at housing-related appointments, social service agencies, in communication with Marin Housing Authority, etc.
• Utilize any available subsidies and affordable housing units to place clients into housing.
• Educate and roll out best practices for homeless outreach, street-based case management and de-escalation.
• Coordinate and distribute outreach supplies to individuals in encampments and RVs/vehicles on Binford Rd.
• Conduct all vulnerability assessments to eligible individuals or families residing on Binford Rd.
• Accurately and promptly document all interactions (phone, meetings, etc.) via case notes with all individuals encountered during outreach.
• Actively document client meetings and update all relevant program data in applicable database; such as Marin County HMIS, Wizard, Tracker, and any additional programs necessary.
• Establish productive relationships with all clients with no bias or prejudice towards race, religion, age, sex, disability, or sexual preference.
• Represent the agency in the community and work with all partner organizations to achieve client goals.
• Perform other duties as assigned by manager and assist with special projects as required
• Uphold organizational values, work ethically and with integrity and follow company policies as laid out in Employee Handbook.

Benefits

• ECS offers industry leading healthcare benefits to support your physical and mental well-being.
• ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.
• ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees