Housing Associate

Associated Catholic Charities•Baltimore, MD

48d•$18

About The Position

Our Senior Communities include a full range of services for adults 62 and older seeking affordable housing. Specialized care is available through our adult day services, assisted living, rehabilitation, and nursing care programs. Our free information and referral service helps you to make decisions about what is best for you or your loved one. Catholic Charities of Baltimore, Senior Communities is currently seeking a Housing Associate, who will assist with managing day-to-day operations of the senior community ensuring that quality housing and services are provided to the residents consistent with the values, policies and procedures of Catholic Charities and other interested agencies including, but not limited to, U.S. Department of Housing and Urban Development, Maryland Community Development Administration, and other investors. The work schedule is Monday-Friday, 8:30am - 4:30pm.

Requirements

High School diploma or equivalent.
Two years clerical experience.
Certified Occupancy Specialist within one (1) year of employment.
Exercises independent judgement and initiative in completing routine duties and seeks advice and assistance in unusual or difficult circumstances.
Excellent interpersonal skills with polite and courteous demeanor toward residents, families, visitors, staff, and vendors.
Basic understanding of clerical procedures and systems such as managing Outlook calendar, email, and recordkeeping. Excellent organizational skills and attention to detail.
Ability to act with discretion, tact, and professionalism in all situations.
Ability to remain calm in stressful situations.
Shows dependability by being punctual; maintains consistent attendance.
Requires the ability to utilize computer systems and software necessary to perform position functions. Basic Windows PC, web browsing (i.e. Chrome, Internet Explorer, etc.), and Microsoft Outlook skills required.

Nice To Haves

Other Microsoft Office application knowledge, such as Word, Excel PowerPoint, Skype, and OneDrive desired.

Responsibilities

Conduct interim and annual recertifications interviews and prepare paperwork for review.
Maintain applicant and resident files, ensuring completeness and accuracy in line with regulating agencies and policies and procedures.
Manage the waiting list and application process.
Maintain accurate records and prepares and submits required reports according to the established timelines.
Distributes rent statements and collects related fees.
Oversees the work order process, including but not limited to, inputting and closing out routine requests, preventive work orders, and annual unit inspection work orders.
Prepare monthly newsletter.
Perform other duties as assigned.