This position ensures the successful coordination and execution of the Agency’s scattered site supportive housing programs, and serves as a vital link between all participants, management companies and support services staff.
Collaborate with Intake to provide housing location services to new participants.
Collaborate with case managers regarding housing relocations.
Introduce participants to units and turnover keys.
Coordinate unit turnover services
Conduct unit inspections, including annual, environmental, move-in and move-out.
Write and send notices to residents including, but not limited to notices about inspections and non-compliance issues.
Work with tenants to process rent recertification and set up payment plans.
Maintain and update tenant files including updated leases, unit inspections, rent reasonableness forms, rent calculations and memos.
Assist with monthly reports, lease generation, and rent requests.
Collect, enter, and validate data.
Work with landlords and case management staff to resolve tenant issues.
Cultivate new landlord relationships and maintain existing relationships with landlords and management companies.
Provide instructions to participants regarding tenant rights and responsibilities.
Provide on-going housing counseling services to clients.
Provide clients exiting the program with assistance in securing appropriate community housing.
Assist with Key Management: Key sign-out and distribution.
Participate in all relevant meetings.
Represent RSSI with external entities and internal staff.
Complete reporting requirements as needed and requested.
Perform other duties as assigned.
Bachelor’s Degree or related field/equivalent experience
Minimum 3 years of experience in property/asset management field