Houseperson/Common Area Attendant

LATOUR HOTELS & RESORTS, INC.•North Myrtle Beach, SC

1d•Onsite

About The Position

The Houseperson/Common Area Attendant assists and supports the Inspectors, Room Attendants, and Laundry staff in meeting quality and timeliness standards for guest rooms and resort common areas. This position aims to free up time for room attendants to complete more detailed cleaning by performing a combination of light cleaning duties to maintain resort establishments in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. The role is crucial in providing the best service to ensure owners and guests have a positive vacation experience.

Requirements

At least one year of experience in a position that interacts with customers
Ability to accept responsibility and account for actions (Accountability)
Ability to adapt to change in the workplace (Adaptability)
Ability to take care of customers’ needs while following company procedures (Customer oriented)
Ability to bring energy to the performance of a task (Enthusiastic)
Ability to demonstrate conduct conforming to a set of values and accepted standards (Ethical)
Ability to be truthful and be seen as credible in the workplace (Honesty/Integrity)
Ability to get along well with a variety of personalities and individuals (Interpersonal)
Ability to be held accountable or answerable for one’s conduct (Responsible)
Ability to identify and correct conditions that affect employee safety (Safety awareness)
Ability to work successfully with a variety of people without making judgments (Tolerance)
Ability to actively attend to, convey, and understand the comments and questions of others (Active Listening)
Willingness to strive to get ahead or to finish projects (Competitiveness)
Ability to pay attention to the minute details of a project or task (Detail orientated)
Possessing the trait of being organized or following a systematic method of performing a task (Organization)
Ability to exhibit a cheerful demeanor toward others (Friendliness)

Nice To Haves

High school diploma or GED
Experience in a hospitality organization

Responsibilities

Strip all vacant rooms of bed linen and towels
Empty trash from all rooms daily
Assist the Laundry Attendant with washing, drying, and folding all hotel linens
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
Disinfect equipment and supplies, using germicides or steam-operated sterilizers
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
Dust and polish furniture and equipment
Keep storage areas and carts well-stocked, clean, and tidy
Move and arrange furniture and turn mattresses
Hang draperies and dust window blinds
Request repair services and wait for repair workers to arrive
Sort, count, and mark clean linens and store them in linen closets
Run errands, such as taking laundry to the cleaners
Perform other duties as needed to ensure the smooth operation of the property
Assisting Laundry with folding linen, stain treatment, and loading washers and dryers
Assisting the Front of House as need for guest check in and guest check out
Remove debris from driveways, garages, and swimming pool areas
Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests’ rooms
Replace light bulbs