Housekeeping Team Lead

KILLINGTON PICO SKI RESORT • Killington, VT

6d • $19 - $19 • Onsite

About The Position

The Housekeeping Team Lead is responsible for maintaining a high level of cleanliness throughout the premises, contributing to overall guest satisfaction. This position is responsible for overseeing and coordinating the daily operations of the housekeeping department, including managing a team of housekeeping staff and ensuring the cleanliness of guest’s rooms.

Requirements

• Basic education (high school)
• Two to three years of relevant custodial/ housekeeping experience
• Basic reading, writing, administrative, and supervisory skills
• Must be able to move, lift, carry, push or pull objects weighing 25 pounds
• Ability to reach, crouch, kneel, stand or work throughout entire shift
• Knowledge and skills in custodial/housekeeping operations
• Strong customer service skills
• Detail oriented
• Must be punctual and a team player
• Must be available to work weekends and holidays

Nice To Haves

• Some previous supervisory experience desirable

Responsibilities

• Lead the housekeeping department, employees, and operations
• Train new employees on how to handle customer requests
• Ensure cleanliness and maintenance standards are met
• Manage inventory and supplies
• Handle customer inquiries or complaints
• Investigate complaints regarding poor housekeeping services
• Hire new staff and recommend transfers, promotions, and dismissals
• Perform closing duties
• Plan, supervise, and coordinate the daily operations of the housekeeping staff for the Killington Grand Hotel
• Plan and conduct staff training programs
• Confer regularly with employees to coordinate activities, assign, and check work, resolve problems, etc.
• Plan staffing needs and work schedules
• Promptly respond to guest/staff requests for service and assistance
• Perform other tasks as assigned

Benefits

• Full-time, year-round, benefited position including:
• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED