Housekeeping Supervisor

Cushman & Wakefield • New York, NY

15h • $30 - $35

About The Position

Supervises House persons and Room Attendants. Is responsible for the upkeep of all guest rooms, certain administrative apartments, storage rooms, offices and publics areas of the Guest Facility. Maintains inventory of linens, house wares and guest room supplies. Reports maintenance issues to front desk for completion by engineering. Coordinates with the front desk and management on the status and condition of guest rooms. Sees to the special requests of guests as reported directly to them or reported by the front office. Ensures the proper training all new hires and continued training of existing staff members of the Housekeeping Department.

Requirements

• Must be highly organized and able to manage multiple priorities in a calm and efficient manner
• Excellent communication skills
• Attentive to details.
• Able to meet physical requirements in order to complete assigned duties.
• Able to trains, develop and motivate Housekeeping employees.
• Able to achieve maximum efficiency and productivity.
• Ensures guest satisfaction by responding to any guest complaints or queries as needed.
• Follows both oral and written instructions
• Follows through and carries out work orders
• Reliable, thorough, observant, organized, flexible and courteous

Responsibilities

• Manage the building staff in the absence of the Operations Manager or Property Manager. Includes all managerial functions, which are included in the Operations Manager and Property Manager job descriptions, or as directed by the Operations Manager
• Monitor the accounts receivable, accounts payable, and purchase requisitions of housekeeping and front desk department
• Collect payments, invoices, outstanding balances and record all expenditure and generated revenue from guest facility
• Respond to guest enquiries and assist with resolution of guest issues
• Demonstrate knowledge of health and safety compliance inclusive of OSHA.
• Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the guest facility
• Oversee maintenance of work order and purchase order systems, update and maintain office procedures in the property Operation’s Procedure Manual
• Vendor negotiations with contractors and suppliers to reach a fair bargain for materials and services
• Responsible for aspects of annual budgets preparation, reservation reconciliations, and monthly financial reports, as well as preparation of bank deposits
• Oversee the processing of management and maintenance staff hours, expense reports, check requests for review and approval
• Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security
• Must have Fire Life Safety Director Certificate (FLSD) or must obtain FLSD license within 180 days of hire date
• Performs other related duties as required or requested

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED