Housekeeping Supervisor

Cambria Hotel Lake Placid•Lake Placid, NY

About The Position

Position Overview: The Cambria Hotel Lake Placid - Lakeside Resort is seeking a dedicated and experienced Housekeeping Supervisor to oversee the daily operations of our housekeeping department. As a Housekeeping Supervisor, you will be responsible for ensuring the cleanliness, orderliness, and overall appearance of all guest rooms, public areas, and back-of-house spaces within our establishment. Your primary goal will be to maintain high standards of cleanliness, hygiene, and guest satisfaction while effectively managing a team of housekeeping staff.

Requirements

High school diploma or equivalent.
Proven experience as a Housekeeping Supervisor or in a similar role within the hospitality industry.
Strong knowledge of housekeeping techniques, cleaning procedures, and equipment usage.
Excellent organizational and leadership skills, with the ability to manage and motivate a diverse team effectively.
Exceptional attention to detail and a commitment to delivering high-quality service.
Excellent communication and interpersonal skills to interact with guests and team members.
Ability to work well under pressure, prioritize tasks, and handle multiple responsibilities simultaneously.
Flexibility to work shifts, weekends, and holidays as required by business needs.

Responsibilities

Supervise and help lead the housekeeping team along with the Executive Housekeeper to ensure efficient and effective cleaning of all areas, including guest rooms, corridors, lobbies, and public spaces.
Assign tasks and schedules to housekeeping staff, ensuring proper coverage and allocation of resources.
Train and mentor housekeeping staff on cleaning techniques, safety procedures, and best practices for delivering exceptional guest service.
Conduct regular inspections of guest rooms and public areas to ensure cleanliness, orderliness, and compliance with established standards.
Monitor and maintain inventory levels for cleaning supplies and equipment, placing orders as needed to ensure continuous operations.
Collaborate with the Executive Housekeeper, front office, and maintenance departments to address guest requests and resolve any maintenance issues in a timely manner.
Ensure compliance with all safety and sanitation regulations to create a healthy and hazard-free environment for both guests and staff.
Implement and enforce housekeeping policies and procedures, maintaining a high level of discipline and professionalism within the team.
Monitor and evaluate housekeeping staff performance, providing regular feedback, and recommending training or corrective actions as necessary.
Coordinate with the laundry department to manage the collection, cleaning, and delivery of linens and guest laundry requests.
Handle and resolve guest complaints or concerns related to housekeeping services promptly and professionally.