the D Hotel - Housekeeping - Supervisor
About The Position
JOB SUMMARY: Responsible for providing outstanding, friendly and informative guest service while inspecting and maintaining specified standards of cleanliness and safety throughout the hotel guest room areas, as directed. Also attends to Guest needs and resolve Guest problems. Works to ensure maximum Guest satisfaction at all times. Assists as needed to ensure maximum inventory is available. ESSENTIAL JOB FUNCTIONS: Responsible for practicing, supporting and promoting the Company Service Standards at all times Ability to communicate with a diverse and demanding clientele across multiple operational departments Answers Guest questions in a manner that reflects an understanding of the department and property in general Checking rooms and common areas, including stairways and hall areas, for cleanliness Training Housekeeping Associates on cleaning and maintenance tasks Schedule shifts and arrange for replacements in case of absences Responds to customer complaints and accommodating special requests Monitor and replenish cleaning products stock Ensure compliance with safety and sanitation policies in all areas Observe and report unusual or suspicious behavior
Requirements
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
- Have basic math skills and be computer literate
- Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- Must have basic knowledge of Microsoft Office, Outlook and Internet
- Must have 2 years of Housekeeping supervisor experience
- Must be able to work any day of the week and any shift to include weekends and holidays
- Must be able to establish and maintain effective working relationship with Team Members and Guests
- Must be at least 21 years of age
- High school graduate or GED equivalent required
- Minimum 2 years of housekeeping supervisory experience, preferably at a hotel/resort of similar size
Responsibilities
- Providing outstanding, friendly and informative guest service
- Inspecting and maintaining specified standards of cleanliness and safety
- Attending to Guest needs and resolve Guest problems
- Ensuring maximum Guest satisfaction
- Assisting as needed to ensure maximum inventory is available
- Practicing, supporting and promoting the Company Service Standards
- Communicating with a diverse and demanding clientele across multiple operational departments
- Answering Guest questions
- Checking rooms and common areas for cleanliness
- Training Housekeeping Associates on cleaning and maintenance tasks
- Scheduling shifts and arrange for replacements in case of absences
- Responding to customer complaints and accommodating special requests
- Monitoring and replenishing cleaning products stock
- Ensuring compliance with safety and sanitation policies
- Observing and reporting unusual or suspicious behavior
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
