Housekeeping Supervisor

Arlo Chicago•Chicago, IL

About The Position

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Housekeeping Supervisor. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more.” The Housekeeping Supervisor is responsible for ensuring high levels of cleanliness, guest service, and satisfaction throughout the hotel. This includes guest rooms, hallways, lobbies, public areas, rest areas, storage, work areas, and hotel grounds that meet and/or exceed hotel standards.

Requirements

Experience in Housekeeping Management capacity.
Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
Strong verbal and written communication skills.
Maintain positive and productive working relationships with other team members and departments.
Possess knowledge of opening and closing houses, inventory control, ordering supplies, payroll, scheduling, and managing budgets.
Move, Lift, Carry, Push, Pull, and Place objects weighing less than or equal to 15 pounds without assistance.
Reaching overhead and below with the knees, including bending, twisting, pulling, and stooping

Responsibilities

Always treat guests with courtesy and respect in a variety of situations.
Display honesty and integrity.
Employees have excellent employee relations and team-building skills.
Maintain open communication with Room Attendants & House Attendants.
Adhere to hotel Health and Safety guidelines.
Conduct and participate in pre-shift meetings.
Work under pressure in a fast-paced environment.
Report immediately any accident and/or incident that may occur while at work.
Ensure overall consistency and efficiency of the housekeeping department.
Supervises housekeeping staff.
Enforces Policies and Procedures.
Assists in training the housekeeping team during onboarding.
Schedules team members according to labor standards and forecasted business levels.
Prepares daily assignments for all housekeeping team members.
Check all vacant rooms and spaces, public spaces, storage areas, and rest areas each day.
Maintains a high level of cleanliness based on hotel objectives.
Manages the Lost & Found Program.
Ensures guest satisfaction; addresses guest issues and/or any correspondence.
Keeps control of daily financial reports; updates checkbooks and balances profit and loss at the end of each month.
Orders and receives supplies, ensuring an adequate inventory level.
Ensures all hotel housekeeping standards are trained to all housekeeping team members.
Maintains a deep cleaning program.
Assists with departmental meetings.
Establishes a strong relationship with the Engineering Department for any repairs needed.