Housekeeping Supervisor

Wentworth By the Sea•New Castle, NH

About The Position

We have an opening to add a Housekeeping Supervisor to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore we take great pride in selecting individuals that help us to achieve our company’s mission. Our Housekeeping Supervisor is the lead housekeeper on a team. This position oversees all housekeeping duties during their shift. This person will assist where needed to ensure optimum service to our guests. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance Short-Term Disability Accident Hospitalization 401(k) Free Associate Parking Free Meal for every shift worked Employer Provided Uniforms Hotel Discounts with 25% Discounts in Resort Outlets Friends and Family Discounts

Requirements

High School Diploma/GED a plus but not required
Previous experience in housekeeping supervision
Exceptional customer service skills
Excellent written and verbal communication
Good time management and organizational skills
Conflict resolution experience
Patience and good listening skills
Ability to work flexible hours, including holidays and weekends as needed

Responsibilities

Supervises housekeeping staff as duties are being performed.
Hosts daily meetings and assigns housekeeping tasks to ensure efficient completion of delegated duties.
Performs duties of housekeeping staff as scheduled.
Manages cleaning supplies and equipment, coordinates repairs and requests supply orders as needed.
Receives, processes, and handles guest complaints in regard to housekeeping services.
Uses designated checklists to inspect guest rooms, guest corridors, elevator foyer areas, ice machine areas, internal service areas (linen closets, staff restrooms, storage areas, etc.).
Uses designated checklists to inspect public areas such as public bathrooms, restaurants, spa, pool areas, offices and other department internal service areas.
Assists guests with questions and basic requests.
Provides a high level of customer service at all times in a professional manner.
Provides orientation and comprehensive training for new housekeeping employees and support staff.
Meets with other department managers and supervisors regularly in order to provide progress reports and address issues.
Acts as a key communication link between guests and internal departments to ensure timely and accurate service delivery.
Effectively utilizes basic Microsoft Office Suite and hotel operations software following established protocols.