Housekeeping Supervisor
About The Position
The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas are cleaned to brand and company standards. This position involves supervising, training, and supporting Room Attendants, Housepersons, and Laundry staff. Key duties include inspecting rooms and public spaces for cleanliness, presentation, and compliance with quality standards, verifying amenities and supplies, and following up on deficiencies. The supervisor also reports maintenance issues, assists with inventory and lost and found procedures, supports scheduling, and manages staff attendance records. They are expected to respond to guest requests and service recovery situations, assign daily tasks, train new staff, monitor team performance, and foster a positive work environment. Adherence to safety, sanitation, security, fire regulations, and health and safety legislation is required, along with providing courteous service and assisting other departments as needed.
Requirements
- Previous housekeeping experience in a hotel environment highly desired
- Ability to communicate verbally and in writing to follow job duties
- Ability to use computer systems to assign room boards and enter room status information into the PMS
- Ability to work varied schedule as necessary including weekends and holidays
Responsibilities
- Overseeing daily housekeeping operations
- Ensuring guest rooms and public areas are cleaned to brand and company standards
- Supervising, training, and supporting Room Attendants, Housepersons, and Laundry staff
- Inspecting rooms and public spaces for cleanliness, presentation, and compliance with quality standards
- Inspect cleaned guest rooms and public areas to ensure they meet cleanliness and brand standards
- Verify that amenities, linens, and supplies are correctly stocked and arranged
- Follow up on any deficiencies and ensure corrections are made before the room is coded as vacant ready and assigned to a guest
- Report and track maintenance issues to the maintenance department using notification tools
- Assist with maintaining housekeeping supply inventories and coordinate ordering when needed
- Assist with lost and found procedures, ensuring guest items are logged and stored properly
- Support scheduling and manage staff attendance records as assigned
- Respond promptly and courteously to guest requests and service recovery situations
- Assign daily room boards and tasks to housekeeping team members in the absences of housekeeping leadership
- Train new staff on cleaning procedures, safety, and brand service standards
- Monitor team performance and provide coaching and feedback as needed
- Assist in motivating and maintaining a positive, team-oriented work environment
- Adhere to all safety and sanitation guidelines
- Provide courteous and professional service when interacting with guests and co-workers
- Adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS)
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist other departments wherever necessary and maintain good working relationships
- Other duties as assigned by management
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
