Housekeeping Supervisor

Stonebridge Hospitality Management • Boston, MA

1d • Onsite

About The Position

The purpose of a HOUSEKEEPING SUPERVISOR is to direct housekeeping staff to ensure all rooms and public areas meet established cleanliness and quality standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervise housekeeping staff, including room attendants, laundry attendants, public area attendants and inspect, train and supervise room attendants to ensure all rooms and public areas meet established cleanliness and quality standards. Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency. Monitors the condition of all housekeeping equipment for proper maintenance, cleaning and repair to protect assets and ensure maximum efficiency and a safe work environment. Assesses inventory, assigns, inspects and verifies and reports status of rooms/suites. Ensures stock rooms and carts are maintained with proper supplies. Record data concerning work assignments, personal actions and prepare periodic reports. May inspect rooms as occupancy and staffing needs fluctuate. Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations. Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

• High school education is not required
• Up to one month related experience or training; or equivalent combination of education and experience
• Be able to work in a standing position for long periods of time up to 8 hours a day
• Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision
• Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs

Responsibilities

• Supervise housekeeping staff, including room attendants, laundry attendants, public area attendants
• Inspect, train and supervise room attendants to ensure all rooms and public areas meet established cleanliness and quality standards
• Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency
• Monitors the condition of all housekeeping equipment for proper maintenance, cleaning and repair to protect assets and ensure maximum efficiency and a safe work environment
• Assesses inventory, assigns, inspects and verifies and reports status of rooms/suites
• Ensures stock rooms and carts are maintained with proper supplies
• Record data concerning work assignments, personal actions and prepare periodic reports
• May inspect rooms as occupancy and staffing needs fluctuate
• Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations
• Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks
• Performs any other duties as requested by supervisor

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED