Housekeeping Supervisor TCLC

VALENCIA GROUP•Irving, TX

6d•$16•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Texican Court is located in Las Colinas, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. JOB SUMMARY: Inspect all public, guest and employee areas. It is responsibility of the supervisor to keep these areas cleaned and in good shape through employees that are assigned to such areas. Supervise the performance of the housekeeping employees and take appropriate actions to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas, and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and adjust when necessary. Communicate throughout the day with the Front Office and other departments to ensure total guest satisfaction. Monitor consumption and inform management of ordering needs of guest and cleaning supplies. You are also expected to complete any task assigned to you and your duties as an employee are not limited to this job summary

Requirements

Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs
Support the front desk as needed.

Responsibilities

Responsible for impeccable cleanliness of guest rooms, corridors, and service areas.
Ensures total guest satisfaction regarding personalized service and special requests.
Responsible for personal welfare of guest.
Supervises and supports room attendants.
Monitors daily work assignments, productivity, and standards.
Ensure room inspections are completed daily on vacant and occupied rooms. After each inspection counsel the employee on the areas they were deducted points. Alert a manager when a room attendant scores below 90%.
Ensures proper record-keeping and communication verbally and in writing.
Ensure assigned areas are maintained necessary par stock for linen, cleaning supplies, and amenities in appropriate areas.
Responsible for making necessary schedule adjustments if needed.
Ensures sound safety habits and enforces established security procedures.
Communicates through responsible channels all problems pertaining to Engineering/maintenance problems, as well as losses, damage breakage, and all other irregularities.
Monitors special projects pertaining to specialty cleaning in assigned areas.
Assures proper handling of equipment and manages daily use and distribution of all supplies.
Ensure equipment placed in Supervisors care of properly taken care of and placed in a secure location when not being used.
Ensures professional conduct in general and proper etiquette by staff and self.
Patrols guest corridors to guarantee their appearance and conditions.
Is familiar with the status of every guestroom on the floor.
Provides the Front Desk with inspected rooms on a priority basis.
Is in constant communication with Housekeeping and Front Office departments ensuring smooth service.
Lost & Found- logging items, taking inquiries, and ensuring items are properly placed in the designated area after logged in the database.
Ensure room attendants are cleaning occupied rooms during the assigned hours designated by Hotel Alessandra.
Ensure chemicals are used as directed by OSHA regulations and Hotel Alessandra standards.
This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time by a Manager.