Housekeeping Supervisor

French Lick Resort•Bethesda, MD

25d

About The Position

Opportunity: Housekeeping Supervisor Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met. Your Growth Path Executive Housekeeper - Front Office Manager - Assistant General Manager - General Manager Your Focus Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.) Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. Issue cleaning supplies and equipment to associates. On occasion, clean rooms or assist staff with cleaning rooms. Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors. Supervise laundry employees, if applicable. Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Practice safe work habits and wear protective safety equipment. Assist in the breakfast area as needed. Ensure overall guest satisfaction. Perform other duties as requested by management.

Requirements

High School diploma preferred.
Previous housekeeping experience or equivalent training required.
Previous supervisory responsibility preferred.

Responsibilities

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.
Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Issue cleaning supplies and equipment to associates.
On occasion, clean rooms or assist staff with cleaning rooms.
Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
Supervise laundry employees, if applicable.
Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Practice safe work habits and wear protective safety equipment.
Assist in the breakfast area as needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.