Housekeeping Supervisor

Q - Center•St. Charles, IL

10h•$22•Onsite

About The Position

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. This position will supervise work activities of housekeeping personnel to ensure clean, orderly and attractive guest rooms while ensuring quality service and guest satisfaction. He/she will assign duties, inspect work and investigate complaints regarding housekeeping service. Q Center is a large full-service conference facility in the Midwest, offering over 150,000 square-feet of IACC-certified meeting and event spaces. It regularly hosts a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events. The center also provides 95 acres of recreational fun and aims to make every guest experience exceptional.

Requirements

High School diploma or equivalent.
Minimum of 1 year of housekeeping experience in a hotel or related field.
Ability to be attentive, friendly, helpful, and courteous to all guests and fellow associates at all times.
Ability to maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
Ability to monitor and supervise the daily operations of department and associates.
Ability to identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
Ability to conduct departmental training and departmental meetings.
Ability to prepare knowledge-based documents for training and development of associates.
Ability to motivate, coach and counsel all department personnel according to Q Center Policy.
Ability to ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management.
Ability to operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
Ability to ensure associates are informed timely and appropriately of any business changes.
Ability to keep immediate supervisor fully informed of all problems or matters requiring their attention.
Ability to respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
Ability to maintain a clean, organized work area.
Ability to ensure overall associate and guest satisfaction and safety.
Ability to inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained; properly document all inspections.
Ability to assume functions of manager/director in the absence of the Housekeeping Director or Housekeeping Manager, including inspection all V.I.P. rooms and report their availability to the Front Desk, according to center standards.
Ability to assist in performing room attendant duties in case of emergency or staff shortage.
Ability to oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
Ability to ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time; report any discrepancies to Front Desk after closing the house.
Ability to maintain key control.
Ability to issue supplies and equipment to staff.
Ability to make recommendations to improve service and ensure more efficient operation.
Ability to handle items for "Lost and Found" according to the standards.
Ability to monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Ability to oversee the daily assignment of duties, ensuring Room Attendants and Housepersons carry a work assignment.
Ability to maintain radio contact with the Department Staff and other Departments throughout the shift, responding to all inquiries in a timely manner using proper etiquette.
Ability to report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Service Managers, according to standards.
Ability to initiate work orders for repairs and maintenance by calling the Call Center; follow through on each work order until completed.
Ability to assist with training of Housekeeping staff.
Ability to ensure completion of cleaning projects on a biannual basis.
Ability to ensure overall guest satisfaction.

Nice To Haves

Previous supervisory responsibility.

Responsibilities

Administer and coordinate housekeeping functions in assigned sections.
Supervise work activities of housekeeping personnel to ensure clean, orderly and attractive guest rooms.
Ensure quality service and guest satisfaction.
Assign duties to housekeeping personnel.
Inspect work of housekeeping personnel.
Investigate complaints regarding housekeeping service.
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
Monitor and supervise the daily operations of department and associates.
Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
Conduct departmental training and departmental meetings.
Develop associate morale and skills.
Prepare knowledge-based documents for training and development of associates.
Motivate, coach and counsel all department personnel according to Q Center Policy.
Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management.
Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
Ensure associates are informed timely and appropriately of any business changes.
Keep immediate supervisor fully informed of all problems or matters requiring their attention.
Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
Maintain a clean, organized work area.
Ensure overall associate and guest satisfaction and safety.
Perform other related duties as assigned.
Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests and fellow employees.
Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained; properly document all inspections.
In the absence of the Housekeeping Director or Housekeeping Manager, assume functions of manager/director; including inspection all V.I.P. rooms and report their availability to the Front Desk, according to center standards.
Assist in performing room attendant duties in case of emergency or staff shortage.
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time; report any discrepancies to Front Desk after closing the house.
Maintain key control.
Issue supplies and equipment to staff.
Make recommendations to improve service and ensure more efficient operation.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and Housepersons carry a work assignment.
Maintain radio contact with the Department Staff and other Departments throughout the shift, responding to all inquiries in a timely manner using proper etiquette.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Service Managers, according to standards.
Initiate work orders for repairs and maintenance by calling the Call Center; follow through on each work order until completed.
Assist with training of Housekeeping staff.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.