HOUSEKEEPING SHIFT MANAGER

L'auberge Casino Resort Lake Charles • Lake Charles, LA

3d

About The Position

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Welcome and guide all New Team Members on their duties and Dayforce training. Follow training guidelines with new team members and develop those who need to be re-train. Assist inspectors with their daily duties and challenges on the floor. Cover any inspector, dispatcher or manager position in case of staff shortage. Spot check hotel rooms, hallways, closets, vending machine areas. Assist with rush room by VCI them on peak days. Assist with the VIP rooms inspections. Mains proper documentation of all duties accomplished during a working shift, as directed. Reports all safety hazards or maintenance deficiencies for proper handling. Abides by all security measures. Updates and maintains correct hotel room status in computer system and on board. Mains permanent records of the following: room occupancy, status and statistics, phone logs, maintenance logs, attendance logs, lost and found logs and work orders. Informs and directs priorities to Housekeeping Floor Inspectors, Front Office Personnel, Preventative Maintenance, Engineering and Locksmith. Receptionist and telephone procedures. Keeps Housekeeping Supervisor advised of all current information. Greets all guests throughout shift with the proper salutation and pleasant expression. Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. Performs all duties in a quiet and orderly manner. Assists the house person with department projects, as needed. Mains strict confidentiality in all company matters. Assist the inspectors by inspecting guest rooms for cleanliness and quality, ensuring property standards are met or exceeded. Reports rooms ready for occupancy when needed. Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel. Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering. Ensures training for safe and proper usage of cleaning solutions and equipment. Updates and maintains correct hotel room status in computer system and on boards. Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/ViP guests, group arrivals, and work orders. Communicates with other departments as needed in order to accomplish tasks. Assists management with action plans, coaching sessions, or additional training as needed. Assists with cleaning rooms, delivering room calls, and dispatch when needed. Mains strict confidentiality in all company matters.

Requirements

• Must speak Spanish.
• High School Diploma or equivalent preferred, but not required
• Six (6) months of previous cleaning experience preferred. -Willingness to learn and follow direction.
• Ability to clean as directed at an acceptable performance rate.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom.
• Ability to minimally communicate and understand, in English, matters of mutual concern, such as directions, hazards, or questions; if unable to speak or understand English, prior experience as a guest room attendant required.

Responsibilities

• Welcome and guide all New Team Members on their duties and Dayforce training.
• Follow training guidelines with new team members and develop those who need to be re-train.
• Assist inspectors with their daily duties and challenges on the floor.
• Cover any inspector, dispatcher or manager position in case of staff shortage.
• Spot check hotel rooms, hallways, closets, vending machine areas.
• Assist with rush room by VCI them on peak days.
• Assist with the VIP rooms inspections.
• Maintains proper documentation of all duties accomplished during a working shift, as directed.
• Reports all safety hazards or maintenance deficiencies for proper handling.
• Abides by all security measures.
• Updates and maintains correct hotel room status in computer system and on board.
• Maintains permanent records of the following: room occupancy, status and statistics, phone logs, maintenance logs, attendance logs, lost and found logs and work orders.
• Informs and directs priorities to Housekeeping Floor Inspectors, Front Office Personnel, Preventative Maintenance, Engineering and Locksmith.
• Receptionist and telephone procedures.
• Keeps Housekeeping Supervisor advised of all current information.
• Greets all guests throughout shift with the proper salutation and pleasant expression.
• Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.
• Performs all duties in a quiet and orderly manner.
• Assists the house person with department projects, as needed.
• Maintains strict confidentiality in all company matters.
• Assist the inspectors by inspecting guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.
• Reports rooms ready for occupancy when needed.
• Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.
• Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.
• Ensures training for safe and proper usage of cleaning solutions and equipment.
• Updates and maintains correct hotel room status in computer system and on boards.
• Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/ViP guests, group arrivals, and work orders.
• Communicates with other departments as needed in order to accomplish tasks.
• Assists management with action plans, coaching sessions, or additional training as needed.
• Assists with cleaning rooms, delivering room calls, and dispatch when needed.
• Maintains strict confidentiality in all company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED