Housekeeping Shift Manager

PENN Entertainment•Aurora, IL

11h•$60,000 - $65,000

About The Position

The Housekeeping Shift Manager is responsible for managing enviromental services (EVS) and hotel housekeeping operations during an assigned shift to ensure cleanliness, safety, and service standards are consistently met. This role leads frontline EVS and housekeeping staff, coordinates daily assignments, addresses guest or internal concerns, and ensures compliance with company policies and health and safety regulations.

Requirements

High school diploma or equivalent required
Minimum 2–3 years of housekeeping or custodial experience, with prior supervisory experience preferred
Strong leadership, communication, and organizational skills
Ability to work flexible schedules, including weekends, holidays, and evenings
Knowledge of cleaning chemicals, euipment, and safety standards
Familiarity with scheduling or workforce management systems

Responsibilities

Manage EVS and hotel housekeeping team members during assigned shifts, including room attendants and support staff
Assign daily work schedules and inspect completed work for quality and compliance with standards
Ensure all guest rooms, casino floor, public areas, and back-of-house spaces meet cleanliness and presentation expectations
Respond promptly to guest requests, service recovery needs, and cleanliness concerns
Train, coach, and motivate staff to improve performance and engagement
Monitor inventory levels of linens, chemicals, and supplies; submit replenishment requests as needed
Ensure proper use and storage of cleaning chemicals and equipment in accordance with safety guidelines
Enforce company policies, procedures, and labor standards, including attendance and hygiene
Complete shift reports, logs, and incident documentation
Collaborate with other departments (Front Desk, Maintenance, Security) to ensure seamless operations
Address performance issues and escalate concerns to senior leadership when appropriate