Housekeeping Quality Assurance Manager

Loews Hotels•Miami Beach, FL

22d

About The Position

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Responsible for hiring and ensuring all new and existing Team Members are trained to provide consistent Loews service by maintaining complete adherence to all Loews Hotels standards related to the Housekeeping function. Presents and conducts departmental orientation and training sessions for all new Team Members. Develops and conducts training sessions to promote staff development for all Housekeeping Team Members. Monitors and maintains new hire and on-going housekeeping training programs.

Requirements

Requires an Associates degree in related area (or 5+ years related experience)
Minimum 3 years experience as a Housekeeping or Training Manager in a similar operation or equivalent experience
Professional presentation skills
Thorough working knowledge of hotel operations, AAA and housekeeping standards
Excellent communication and organizational skills
Able to work a flexible schedule, including weekends and holidays

Nice To Haves

5 or more years experience in training and/or the Housekeeping Function
Experience with AAA service standards
Bi-lingual (Spanish/Creole)

Responsibilities

Assist property leadership in the recruitment and hiring of GRA’s based on standard
Establish standardized training materials to be utilized during training
Develop and present effective new hire orientation program for all newly hired housekeeping team members
Create introductory period schedules for new GRA’s
Schedule and monitor training period with Star Trainers
Maintain monthly on-boarding cycle for GRA’s
Document each step of on-boarding and training process
Complete and track training checklists on all new hires
Administer new hire certification and interview for all newly hired housekeeping team members
Develop and present effective training programs for housekeeping department inclusive of hourly, supervisory and management training
Conduct monthly departmental meetings with housekeeping Star Trainers and Managers
Attend housekeeping management meetings
Conduct training needs assessment for the housekeeping department
Monitor consistency of housekeeping product and service for the department, reporting any variances
Participate with management in analyzing and addressing team member opinion surveys, Medallia, shops and performance issues as needed
Communicate and implement updates to housekeeping standards and initiatives
Work with management to create and implement incentive programs
Create quality assurance teams to include all areas of housekeeping
Oversee and conduct compliance training in accordance with applicable State and Federal regulations
Generate and distribute monthly training reports
Oversight and coordination of housekeeping Star Trainer program
Assist with coordinating training for career path initiatives
Assist in housekeeping operations and/or specials projects, as determined by housekeeping leadership
Promote management/supervisory and team member development
Assist with the development and implementation of safety incentive programs
Provide assistance with team member related events
Conducts audits/inspections of Mighty Clean
Conducts audits/inspections of GRA MM tracking
Inspections of rooms and scoring of rooms to maintain consistency of product
Assist with re-certification of team members
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Ability to perform “Physical & Mental Effort Requirements” with or without accommodation as explained below
Other duties as assigned
Interviews, trains, spot-checks, praises, coaches, counsels and disciplines in accordance with Loews standards
Complete Monthly Inspections Reports
Insure adherence to the Self Inspect Guidelines
Insure adherence to the Mighty Clean Program
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to applicants, guests, co-workers, management, and business partners
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate company meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with company standards, policies & rules
Complies with hotel uniform and grooming standards