Housekeeping Operations Manager

LMLC OPERATIONS LLC-posted 1 day ago
Full-time • Manager
Onsite • Big Sky, MT
501-1,000 employees
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Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.   Yellowstone Club’s Housekeeping department is currently seeking candidates for a Housekeeping Operations Manager. This is a full-time year-round position located in Big Sky, Montana. The purpose of the Housekeeping Operations Manager is to support the Assistant Director and Director of Housekeeping in the day-to-day operations of the department as well as ensuring that and the global goals of the housekeeping operation are executed in a manner that meets or exceeds Yellowstone Club standards and those of our Members and guests.

  • Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
  • Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping, or Human Resources immediately.
  • Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
  • Support the goals, policies and procedures of the Housekeeping Team, Residential Services Operations, and the Yellowstone Club.
  • Support the Director and Assistant Director of Housekeeping in the management and supervision of Housekeeping Managers, Assistant Housekeeping Managers, Supervisors, Housekeepers, and Housekeeping Drivers in their daily tasks.
  • Cover neighborhood leadership responsibilities in the absence, short or long term, of a Housekeeping Manager.
  • Be a decisive team leader, offer experience developing, and motivating team members, and provide effective training programs.
  • Create and maintain an environment that addresses the personal and professional needs of all employees through the mission and culture of the company.
  • Cultivate a culture that encourages retention and internal growth of our employees.
  • Creation, implementation and updating of housekeeping home manuals and owner preference records.
  • Extensive involvement in member and guest relations management, member engagement and the resolution of member complaints.
  • Participate in daily, weekly, monthly and seasonal strategic meetings geared toward improving operational efficiencies and product quality.
  • Plan and organize new hire onboarding, orientation, and training for new and returning employees.
  • Responsible for overall cleanliness of the Member and guest units.
  • Responsible for the oversite and onboarding of new members or existing members into new residences ensuring preferences and inventories are established as early as possible.
  • Conduct routine inspections of the homes to ensure consistency and high quality, following up with employees to identify areas of opportunity of successes.
  • Consistently communicate with Members via general wellness calls and house calls.
  • Work with neighborhood managers to ensure productivity goals are being met for each area and identify ways to improve underperforming teams.
  • Plan and organize on-going training and continued education for all members of the team; including relevant certifications, accreditations and seminars.
  • Maintain room status communication with the Property Management, Rental Home, Sales and Lodging teams.
  • Facilitate cross-trainings and deliver feedback for all relevant departments outside of Housekeeping.
  • Complete detailed linen, towel and supply inventories.
  • Maintain and track deep cleaning projects.
  • Monitor financial objectives; payroll, supply budgets, monthly financials and other cost factors.
  • Ensure all safety and security policies and procedures are followed.
  • Ensure housekeeping employees are keeping in line with the performance factors established in their respective job descriptions, including but not limited to attendance, teamwork, initiative, productivity, etc.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
  • Meet departmental productivity, organization, punctuality/attendance and consistency standards.
  • Maintain a positive and respectful attitude.
  • Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
  • Maintain privacy of our Members at all time.
  • Maintain a clean and neat appearance at all times.
  • Communicate regularly and effectively with all employees, supervisors, managers and directors.
  • Perform work in a safe and high quality manner.
  • Project a favorable image of Yellowstone Club to Members and guests at all times.
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.
  • Aid the Housekeeping Director and Assistant Director to develop and design procedures, policies, and operations of the division to meet the quality standards.
  • Bachelor’s Degree from a four-year college or university; or 3 or more years related experience and/or training, or equivalent combination of education and experience.
  • 3+ years of managerial experience.
  • 3+ years of cleaning in a resort or club setting.
  • Valid US Driver’s License
  • Exceptional proficiency in Microsoft Office applications including but not limited to Word, Excel, Outlook required.
  • Word processing & proof reading skills required.
  • Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
  • Able to write clearly and legibly.
  • Able to perform basic math calculations and intermediate accounting using calculators and tools.
  • Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
  • Previous housekeeping leadership experience or equivalent.
  • Knowledge of Smartsheets software and application preferred.
  • Free transportation to and from Bozeman
  • Medical, Dental, Vision Insurance
  • Discounted Ski Pass
  • Employee Ski Days
  • Complimentary shift meals
  • 401k eligibility and bi-weekly match
  • Access to onsite fitness center 24/7
  • Discounted Employee Housing in Big Sky or Bozeman
  • Discounts to over 1000 retailers through ADP LifeMart
  • End of season Employee Appreciation Day and retail sale
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