Rooms Operations Manager-Housekeeping

The Hedreen Hotel Employer•Seattle, WA

7h•$29 - $30

About The Position

You know what it’s like to work in a hotel, otherwise you would not be reading this You LOVE people and LOVE to take care of them, right? Keep reading. You are a Housekeeping Pro and know what happens in Housekeeping & Laundry. A lot. In Renaissance Speak, you are actually our Assistant Director of Style and our housekeeping/laundry department is our Style Department. You are in charge and accountable for your people, and the look/sound/scent of our hotel. You must be a CLEAN FREAK – you can’t stand dust, messiness, smudges, dirt. Improve product/services/employee & guest satisfaction while reducing cost – who said this was an easy job? Focus on People, Product, Profit – in that order. Let’s see how many tasks we come up with; feel free to add, because we probably forgot some. Recruit, interview, training, double/triple/spot checking quality/quantity of work, inspect/inspect/inspect as many different areas of the hotel as possible on a daily basis, in the trenches with your team, available to work any day/any shift (especially weekends/holidays), answering a million questions, capitalize on Marriott resources, plan fun employee events, investigate stuff, coach, mentor, discipline, paperwork, inventories, purchasing, invoices, regulatory things (we are so glad there are only city, county, state, and federal jurisdictions to consider), console, emphasize, cheerlead (pom poms optional), scheduling, payroll, performance reviews, herding cats, DEI, community service. You get the idea. Ensure our people have the best work experience possible. They count on you to be LOVED.

Requirements

Background must include 2+ years of experience in Housekeeping Management in a high-quality hotel/cruise ship OR Housekeeping Supervisory experience in a 350+ room full-service hotel/cruise ship OR Housekeeping Supervisory experience in any size luxury hotel/cruise ship (Ritz-Carlton, Four Seasons, Waldorf Astoria, or equivalent)
Computer skills essential

Nice To Haves

Multi-lingual a BIG plus! What languages? You name it, we probably got it.

Responsibilities

Recruit, interview, training
Double/triple/spot checking quality/quantity of work
Inspect as many different areas of the hotel as possible on a daily basis
In the trenches with your team
Available to work any day/any shift (especially weekends/holidays)
Answering a million questions
Capitalize on Marriott resources
Plan fun employee events
Investigate stuff
Coach, mentor, discipline
Paperwork, inventories, purchasing, invoices, regulatory things
Console, emphasize, cheerlead (pom poms optional)
Scheduling, payroll, performance reviews, herding cats, DEI, community service

Benefits

Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $750/week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events