Housekeeping - Office Coordinator

AccorHotel•Scottsdale, AZ

About The Position

First impressions are everything! As a Housekeeping Office Coordinator with Fairmont Scottsdale Princess you will have the opportunity to create lasting memories for every guest, ensuring Guest rooms are comfortable, inviting and clean. The luxury our guests experience will ensure their return. Consistently offer professional, friendly and engaging service Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log Ensure high morale and productivity levels are achieved, through detailed communication, training, development Work closely, while building excellent relationships, with all departments within the hotel, communicating day to day updates and changes Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings Ensure Room Attendants are informed daily about priorities in their section Follow departmental policies and procedures Report necessary maintenance items and service standards Follow all safety and sanitation policies Other duties as assigned

Requirements

At least one year experience in hotel Housekeeping or Front Desk
Proficient in English (verbal & written) essential
High school diploma or equivalent preferred
Experience with Hotel Property Management System
Proactive with a meticulous eye for detail
Strong organizational and communication skills
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Responsibilities

Consistently offer professional, friendly and engaging service
Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log
Ensure high morale and productivity levels are achieved, through detailed communication, training, development
Work closely, while building excellent relationships, with all departments within the hotel, communicating day to day updates and changes
Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings
Ensure Room Attendants are informed daily about priorities in their section
Follow departmental policies and procedures
Report necessary maintenance items and service standards
Follow all safety and sanitation policies
Other duties as assigned

Benefits

Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
Free meals at our on-site employee restaurant
Learning programs through our Academies designed to sharpen your skills
Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
401K, Direct Deposit, etc.
Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

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