Housekeeping Office Coordinator

BHC•Charleston, SC

About The Position

The primary role of the Office Coordinator will be to work as the main point of contact for the housekeeping operations. This position assigns rooms to Room Attendants, dispatches Housepersons and Runners on requests, and supports the overall day-to-day efficiency of the housekeeping operations.

Requirements

Minimum one year in a hotel or hospitality environment
Knowledge of front and back-of-house operations
Previous experience in handling phone calls and computer systems
Fluent and professional communication, both written and verbal
Works well under pressure, multitasking, and team player.
Extreme attention to detail in all areas, organizational skills, and strategic thinking.
Excellent communication skills – oral and written.
Excellent guest service skills.

Responsibilities

Answering and directing all incoming phone calls
Computer Skills including Microsoft Suite, Opera, Alice, and iOS.
Producing daily assignment sheets and boards
Ensure all checklists are assigned and completed by the end of the day.
Make decisions and changes regarding assignments based on business levels.
Read and examine incoming email. Re-routing email when appropriate. Gather data necessary for response.
Ability to multitask and set priorities in a high-paced and sometimes stressful environment.
Ability to resolve guest issues when they arise in a timely and hospitable manner.
Dispatching all customer and housekeeping needs to departmental staff.
Actively execute BHC standards in a courteous, efficient manner to ensure total guest satisfaction.
Managing inventory.
Maintains a clean and organized work area, including storage areas.
Coordinate the communication between Housekeeping and all hotel departments.
Expedite all guest requests as quickly as possible and notify management if any guest service is affected.
Assist management in administrative work as directed.
Assisting in maintaining a high morale level in the department by displaying a positive attitude.
Report any safety, security, or maintenance problems immediately.