Housekeeping Office Manager

YMCA OF THE ROCKIES•Granby, CO

3d•$21 - $23

About The Position

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center and overnight summer camp, serving more than 50,000 guests annually. The Housekeeping Office Manager is primarily responsible for the safe and efficient laundering and transportation of linens and the management of inventory. OUR MISSION AND CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

Requirements

Strong understanding and ability to use Microsoft, scheduling, and PMS systems.
Must possess physical strength to lift to 30lbs repeatedly throughout the workday.
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
Uphold the YMCA of the Rockies’ Mission, policies, and programs.
Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
Support the YMCA of the Rockies' safety program.
Promote safe work practices and a safe environment for guests, members, and staff.
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
Commitment to diversity, equity, inclusion, and antiracism is required.
Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
Must meet acceptable criminal background check standards.
All other duties as assigned.
Must be able to bend, stoop, and kneel repeatedly throughout the workday
Must possess physical stamina to work in a warm/hot environment throughout the workday
Must be able to work effectively in a noisy and fast-paced environment
Must possess the physical stamina to walk and stand for extended periods of time throughout the workday
Must be able to work and drive in all weather conditions.

Responsibilities

Develop and implement scheduling strategies to align staffing levels with occupancy trends and operational needs.
Analyze workforce data and optimize labor efficiency to minimize overtime and improve cost control.
Work closely with HR and department leadership to recruit and onboard seasonal staff, ensuring staffing meets operational needs.
Monitor and track quality control data to identify trends, inefficiencies, and areas for improvement.
Partner with the Assistant Director of Housekeeping to ensure training, staffing, and scheduling align with quality expectations.
Analyze guest satisfaction (NPS) data related to housekeeping services and develop strategies for continuous improvement.
Continuously assess and refine housekeeping training programs to ensure they address operational challenges and industry best practices.
Develop and maintain clear, up-to-date Standard Operating Procedures (SOPs) that enhance efficiency, consistency, and compliance.
Implement data-driven training initiatives to improve staff performance, service quality, and efficiency.
Evaluate and implement housekeeping technology systems (e.g., automated scheduling, digital room assignment, inventory tracking) to improve efficiency.
Monitor emerging housekeeping trends and recommend technology upgrades to streamline processes.
Implement eco-friendly housekeeping practices, including linen reuse programs and efficient chemical usage.
Monitor supply usage and identify opportunities to reduce waste and improve cost efficiency.
Oversee ordering and distribution of housekeeping supplies within a set budget, ensuring cost efficiency and proper inventory levels.
Establish and maintain relationships with key vendors to ensure a reliable supply of linens, cleaning products, and equipment.
Monitor and assess supplier performance, ensuring timely deliveries and cost-effectiveness.
Ensure all staff are trained in emergency response protocols, including fire safety, biohazard handling, and evacuation procedures.
Develop contingency plans for staff shortages, supply chain delays, and equipment failures to minimize service disruptions.
Manage operational tracking systems to ensure scheduling, training, and quality control records are accurate and actionable.
Ensure documentation related to training, staffing, and quality control is updated and accessible.
Gain a basic understanding of other director-level positions within the department to provide coverage as needed.
Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.