Housekeeping Office Coordinator

Corporate Office•Atlanta, GA

11d•Onsite

About The Position

Coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, seamstress and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. Responsible for the day to day office operations for the housekeeping department.

Requirements

Must be fluent in both English and Spanish.
Ability to work cohesively with co-workers and management both within and outside of your department.
Ability to be flexible and work based on hotel needs.
Available to work AM, PM, weekends, and holidays.
Ability to accurately and efficiently input information into computer systems.
Ability to sit and stand for long periods of time, walk, push, pull, stoop, bend and lift items of moderate weight.

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
Assign rooms to be cleaned each day to room attendants.
Assign VIP to room attendants and supervisors.
Respond to all phone calls/requests from guests and other departments.
Monitor computer system, PMS, Alice, Teams notifications, and stats.
Responsible for preparing supervisor boards of detailed information of rooms to inspect and action items.
Submit maintenance requests to Synergy.
Monitor office supply inventory.
Maintain clear and efficient communication with the Front Desk.
Maintain cleanliness and organization in department.
Dispatch specific requests to floor supervisors and runners.
Oversee hourly housekeeping reports.
Ensure extra rooms and rollaway beds are logged accurately and on time.
Log and calculate outside labor hours to assist Housekeeping management with accurate billing.
Prepare paperwork for the next day opening and verify schedules.
Make changes to associate schedules as needed.
Complete other duties as assigned by management.