Housekeeping Office Coordinator (FT) ("Coordinador/a de Oficina de Housekeeping")

EVANS HOTELS LLC • San Diego, CA

3d • $25 - $25

About The Position

The Housekeeping Office Coordinator ("Coordinador/a de Oficina de Housekeeping") facilitates the circulation of information among the housekeeping staff and between the Housekeeping Department and other departments. Coordinates activities to ensure that guests’ needs are fulfilled in a timely manner. Manages and controls the flow and balance of the workload.

Requirements

• High School diploma, trade school degree, professional certification, or any equivalent.
• At least 1-2 years of relevant experience in an administrative or office support role.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience in a guest-facing/contact, customer service, scheduling, problem-solving, data entry, and coordinating tasks/procedures role is strongly preferred.
• Bilingual in English and Spanish required.
• Ability to exemplify and maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges is required.
• Availability to work on weekends and holidays is required.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

Nice To Haves

• Haitian Creole and/or French is a plus.

Responsibilities

• Projects professionalism and courtesy to our guests and associates.
• Answers the telephone in a friendly, professional and courteous manner.
• Anticipates and reacts promptly when either a guest or employee calls for service or to register complaint.
• Follows through to ensure the service is accomplished or the complaint is resolved with a caring attitude.
• Documents and maintains the current status of room inventory accurately when completing Housekeeper’s report.
• Communicates and updates VIP, deep clean, checkouts, and out-of-order status to Quality Trainers, Front Office, and Maintenance.
• Assigns Room Attendants work sheets ensuring a workload that is well-distributed and balanced.
• Issues and receives housekeeping master keys.
• Responsible for the management of the Lost and Found program, adhering to company procedures.
• Coordinates delivery and pick-up of additional items requested by our guests.
• Assigns duties and instructs workers in the cleaning of public areas and banquet rooms.
• Works in accordance with set safety standards and practices.
• Ensures efficiency and pays close attention to detail maintaining the highest standards of service.
• Undertakes other responsibilities as directed by Supervisor.

Benefits

• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees