Front Office Supervisor (FT) (AM/PM) ("Supervisor de Oficina")

EVANS HOTELS LLC • San Diego, CA

5d • $25 - $25 • Onsite

About The Position

The Front Office Supervisor (“Supervisor de Oficina”) welcomes our guests with a warm and friendly smile. Courteously and efficiently handle guest arrivals and departures. Coaches and develops associates using a consistent, approachable demeanor while articulating expectations. Proactively provide our guests with personal service and attention that exceeds their expectations.

Requirements

• At least 2-4 years related experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
• Availability to work on weekends and holidays is required.
• Must have an unexpired and valid driver's license with no recent violations.
• For insurance purposes, candidates must be over 21 years of age.
• Must be able to drive all vehicle types.
• Ability to drive both manual and automatic.
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

Responsibilities

• Conveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.
• Coordinates the desk activities to assure that guest's services standards are consistently met or exceeded.
• Coaches and develops associates using a consistent, approachable demeanor while articulating expectations.
• Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.
• Contributes to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel.
• Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.
• Continuously provides excellent customer service when making reservations and use effective up-selling techniques.
• Offers and provides assistive devices to our guests with disabilities in a thoughtful and professional manner.
• Answers the department telephone with a friendly voice using professional telephone techniques and etiquette.
• Inputs information into the hotel computer and maintain guest records accurately and precisely, paying close attention to details and comments.
• Maintains a house bank and conform with established cash handling procedures.
• Processes guest billing using cash, checks, credit cards and special billing.
• Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.
• Performs additional duties and responsibilities as directed by the leadership team.

Benefits

• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees