Front Desk AM/PM

Still Waters Resort•Branson, MO

14h•Onsite

About The Position

Stillwaters Resort is seeking a friendly, professional Front Desk Agent to be the first point of contact for our guests. This role is essential to delivering a seamless, memorable stay from arrival through departure. The ideal candidate is guest-focused, detail-oriented, and comfortable working in a fast-paced hospitality environment.

Requirements

Previous customer service or hospitality experience preferred
Strong interpersonal and communication skills
Ability to multitask and remain calm under pressure
Basic computer literacy; experience with property management systems a plus
Reliable, detail-oriented, and punctual
Availability for flexible shifts, including weekends and holidays
Positive attitude and genuine passion for guest service
Professional appearance and demeanor - neat and guest-facing ready upon arrival each day
Team-oriented approach with the ability to work independently when needed
Proactive problem-solver who takes ownership of guest concerns

Responsibilities

Welcome guests warmly and professionally upon arrival
Complete check-in and check-out procedures accurately and efficiently
Respond to guest inquiries, requests, and concerns with a service-first attitude
Answer and route phone calls courteously and promptly
Process reservations, room changes, and account adjustments
Maintain accurate guest records and payment documentation
Coordinate effectively with housekeeping, maintenance, and management
Uphold resort policies, procedures, and brand standards
Keep the front desk and lobby areas tidy, inviting, and guest-ready