Housekeeping Manager

EOS Hospitality • Kennebunk, ME

3d

About The Position

As the Housekeeping Manager, you hold a pivotal role in overseeing recruitment
and selection processes, as well as providing comprehensive training to
housekeeping associates to maintain exemplary cleanliness and service standards.
Your duties include inspecting guest rooms, public areas, and restaurant spaces
where applicable, ensuring all locations consistently meet or exceed established
quality benchmarks. You are tasked with sustaining appropriate inventory levels
of cleaning products, linens, towels, paper goods, amenities, and other
essential housekeeping supplies. Furthermore, you ensure that all housekeeping
tools and equipment—including vacuums, dusters, mops, and brooms—are
properly maintained, and that inventory records remain accurate and current.

Effective collaboration with department heads and managers is fundamental to
elevating the guest experience and guaranteeing smooth operations across the
property. The responsibilities for this role change throughout the year, much
like our operations. During peak seasons, administrative and managerial tasks
will take up most of your daily schedule. In the shoulder months and
off-season, you’ll need to be flexible and ready to help housekeeping teams
prepare rooms as part of your day-to-day duties.

Responsibilities

• Plan, organize, and oversee daily staff activities to ensure compliance with KRC’s quality assurance standards, including consistent visual inspections of guest rooms and public areas.
• Manage housekeeping department inventory. Ensure linen and towel par levels are met, orders are placed timely, invoices are entered for payment in a timely manner, and incoming linen and cleaning supplies are stored neatly and labeled. Responsible for maintaining an organized and efficient housekeeping storage area at each property.
• Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.
• Communicate clearly and effectively, both verbally and written, to provide detailed directions and guidance to housekeeping staff.
• Assist and advise on recruitment and staffing for the housekeeping department at KRC, including training, coaching, performance counseling, and conducting performance evaluations. A focus on building a strong, seasonal team to support our portfolio is key for this role.
• Maintain flexibility to work varied schedules, including weekends and holidays, based on operational needs.
• Lead departmental meetings and training sessions as required.
• Train incoming new hires and ongoing training of subordinate employees to ensure quality and standard procedures.
• Conduct occasional inspections of guest rooms for proper cleanliness, standards and preparation.
• Build and maintain effective working relationships with employees, property leadership, vendors, and contractors.
• Assign side work in collaboration with property leaders for deep cleaning tasks, and projects to housepersons, guest room attendants, and public space attendants
• Use communication platforms as tools to work closely with other departments and build a strong interdepartmental workflow.
• Monitor housekeeping performance. Escalate employee relations and performance issues to manager and People and Culture team for guidance. Coach individuals when performance is lagging.
• Act as a liaison between our properties and our 3rd party vendor laundry service company.
• Ensure proper use of chemicals and cleaning supplies by monitoring usage, providing thorough staff training, and maintaining accurate labeling of hazardous materials in compliance with OSHA regulations. Maintain working knowledge of sanitation standards and chemical applications.
• Responsible for ensuring housekeeping team complies with lost and found policy.
• Lead department efforts to close seasonal properties as assigned. Vendor communications, guest areas needing to be winterized, deep cleaning of housekeeping offices and storage, etc.
• Change bedding, replace bath towels, hand towels, face cloths, bathmats, and any other linens
• Review administered reports daily, such as in-house rooming list, arrivals and departures
• Replenish guest amenities and mini bar items. Report any mini bar usage to Front Desk.
• Wipe down and sanitize all surfaces appropriately using the assigned chemical agents.
• Clean shower, toilet, sinks, and all bathroom areas.
• Sweep, vacuum, dust, and mop floors to ensure high level of cleanliness.
• Take responsibility for final room check, ensuring it is impeccably maintained and ready for guest check in.
• Greet and interact with guests as needed. Handle guest requests with professionalism and courtesy.
• Ensure discretion and always respect guest privacy.
• Check and update room status in PMS to communicate with front desk department.
• Complete PM turn down service when assigned at applicable properties.
• Perform laundry services as required.
• Communicate any lost and found items to front desk. Report immediately and turn over for secure proper storage.
• Restock laundry carts and housekeeping closets daily.
• Clean public spaces and employee areas assigned.
• Check the condition of all paper products in guest rooms. Replenish as needed.
• Replace any directories, stationary, and room information cards, etc. that are bent, torn or stained.
• Inform Guest Services Manager of any stains, missing items, or any cause for additional guest charges to the room.
• Replace all glassware for new arrivals. Ensure all guest room items are clean and fresh.
• Replace any used disposable items, such as water bottles, coffee bags and accompaniments, shower items, etc.
• Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.
• Return all dishes, glassware and ice buckets to dish station.
• Verify all items in the room are in good working condition.
• Return heat/air conditioning to default temperature.
• Adhere to security procedures for the handling of guest room and master keys.
• Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success.
• Communicate closely with other departments, such as when a guest reports a maintenance work order or front desk issue to be addressed. Use Akia to submit maintenance tickets and monitor cross-departmental communication during shift.
• Use safe work practices daily. Report any unsafe areas to maintenance and direct manager.
• Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
• Willingness to work weekends, holidays, and/or flexible hours based on business needs.
• Comply with all time and attendance policies.
• Comply with all uniforms, dress code, and appearance standards.

Benefits

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed