Housekeeping Manager

Elite Alliance•Marathon, FL

26d

About The Position

The Housekeeping Manager is responsible for overseeing all aspects of housekeeping operations to ensure the highest standards of cleanliness, comfort, and guest satisfaction throughout Marlin Bay Resort & Marina. This role supervises the housekeeping team, manages inventory, and maintains exceptional attention to detail across guest residences, common areas, and marina facilities. The objectives of this position are to ensure Guest/Employee satisfaction, positive Employee morale, operational efficiency and cost controls.

Requirements

Business Management or Hospitality Management degree, preferred.
Four (4) years’ experience and/or training in similar position in hospitality or service industry; preferably in a luxury setting.
Strong leadership and organizational skills with the ability to manage a diverse team.
Minimum one year of experience supervising, leading and motivating a staff of employees.
Basic Microsoft Office (Word, Excel) skills including the ability to understand other computer programs (i.e. property management software and housekeeping scheduling systems) in a computer-based environment is a plus.
Ability to apply basic math skills for monthly inventory counting.
Ability to assess and evaluate standard and critical situations quickly and accurately.
General knowledge of occupational hazards, OSHA, sanitation standards, safety precautions including hurricane plan and execution.
Ability to resolve conflicts, willingness to make difficult or unpopular decisions when necessary and hold people accountable to policies and high expectations.
Ability to establish and maintain effective and courteous relationships and effectively communicate with other employees, owners, guests and other business contacts.
Ability to communicate clearly and concisely, orally and in writing, maintain good active listening skills and follow oral and written instructions. Ability to write routine reports and correspondence.
Ability to lift up to 50 lbs. occasionally.
Ability to stand for extended periods of time. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
Ability to work any shift, including weekends and holidays.
Working outdoors in hot, humid, windy and wet environment that includes slippery conditions means you must be adaptable to the elements.

Responsibilities

Supervise and coordinate daily housekeeping operations, ensuring all guest accommodations and public spaces meet EAH standards.
Train, schedule, develop and lead housekeeping employees, fostering a culture of teamwork and service excellence.
Review the PMS, Housekeeping Scheduling System, Guest Requests and staff schedule; verify with Concierge staff any VIP’s, early arrivals, special requests, late departures.
Communicate all relevant housekeeping requirements and tasks to housekeepers and maintenance staff in a timely basis via the work order management system; Conduct daily line up to review housekeeping assignments with staff; Ensure daily assignments and checklists are completed and logged in the housekeeping app.
Budget control responsible for maintaining standard levels for bed and bath linens and Residence amenities.
Monitor labor costs, prepare department budgets, and assist in achieving operational goals
Follow up with Housekeeping Staff; check on progress, timeliness, and completion; Ensure that the Housekeeping Staff delivers to the highest standards.
Enforce policies and procedures.
Perform or assist with cleaning duties as necessary.
Assist with onboarding and training of all new housekeeping staff; lead ongoing training as needed.
Inspect and evaluate the condition and cleanliness of Clubhouse, Dockmaster Building, golf carts and pool area on a daily basis.
Inspect all arriving Residences.
Schedule in-house housekeepers and outside cleaning services as needed to ensure adequate service.
Inspect all departed Residences for restocking needs and security deposit refund purposes and notify the Reservations Department in a timely manner.
Ensure any Lost and Found items are reported and logged per standard.
Notify Maintenance Department about any Residences that need to be out of order for maintenance concerns.
Continually maintain inventory of linens and amenities to ensure adequate supplies in accordance with established timeframes; ensure storage areas and closets are replenished and organized per standard.
Ensure deliveries received are placed in the proper areas; Ensure Linen and Laundry areas are tidy, and walkways are clear.
Maintain a high awareness of linen pickup and deliveries - notify Maintenance Manager of any special requests and/or discrepancies.
Maintain an increased awareness of safety issues throughout the resort; keep abreast of safety and OSHA requirements and be familiar with all safety and emergency procedures.
Periodically, at least semi-annually, review and update procedures and par levels of all amenities, supplies and equipment.
Assist with oversight of the timely completion of all standard periodic tasks including mattress rotation, window washing, deep cleanings, etc.
Accordingly, you may be expected to perform other tasks and duties as needed or as directed.