Housekeeping Manager

Nemacolin Career • Farmington, PA

7h

About The Position

The Housekeeping Manager is responsible for overseeing the daily operation of the housekeeping, laundry, dry-cleaning, and uniform room departments to ensure the highest degree of quality guest care is maintained at all times. The Housekeeping Manager will be responsible for the training of new staff and on-going training for existing staff and supervisors. ESSENTIAL FUNCTIONS: Managerial Effectiveness: Manage the daily activities of the Housekeeping department to include appropriate cleaning of all washrooms, guest rooms, town homes, executive homes and all public spaces. Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. Daily supervision of the supervisors and housekeeping staff. Daily supervision of the housekeeping grounds keeping staff. Schedule and train all new housekeeping staff members. Safety Compliance: Uphold the highest standards of cleanliness, safety, and conduct. Knowledge of OSHA and safety standards within Housekeeping department. Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment. Conduct pre-arrival inspections of all rooms, townhouses, executive homes and public areas.

Requirements

• High School Diploma or Equivalent.
• 3 years' management experience in housekeeping - supervising 20+ associates.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of room management systems.
• Excellent customer service skills.
• Capable of using independent judgment/solid decision making skills.
• Activator/self-motivated to accomplish goals, with a strong sense of urgency and responsibility.
• Proficiency with general office equipment.
• Sound organizational, coordinating and personal interface skills.
• Must be able to work variable shifts including nights, weekends, and holidays.
• Must be able to speak English fluently.

Responsibilities

• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all washrooms, guest rooms, town homes, executive homes and all public spaces.
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the supervisors and housekeeping staff.
• Daily supervision of the housekeeping grounds keeping staff.
• Schedule and train all new housekeeping staff members.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within Housekeeping department.
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
• Conduct pre-arrival inspections of all rooms, townhouses, executive homes and public areas.

Benefits

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees