Housekeeping Manager

CoralTree Hospitality•Omaha, NE

27d

About The Position

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, s/he will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team (to include, but not limited to, laundry) in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Magnolia Omaha Hotel. This property features 9 suites with stair access only. Additionally, there are 13 suites that have a flight of stairs in the room. This position requires climbing stairs, sometimes multiple flights, several times throughout each shift.

Requirements

High school diploma or general education degree (GED or three to five years related experience and/or training; or equivalent combination of education and experience)
Must be able to understand, speak, read, and write in the basic English language
Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
Demonstrate ability to compute basic arithmetic
Must be available to work, varied shifts and flexible schedules

Nice To Haves

Minimum of two years supervisory experience in a high volume setting preferred
Previous hospitality experience in a Four Diamond quality organization preferred
Previous experience with Windows, Office, and property management systems highly desirable

Responsibilities

Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
Effectively communicate changes of assignment sheets as they arise throughout the shift
Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, beepers, phones, etc.)
Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
Instills a calm, organized approach when interacting in stressful situations
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
Ensure that sufficient staffing is present to meet the daily business demands
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members