HOUSEKEEPING MANAGER

NEXCOM • Belle Chasse, LA

11h • Onsite

About The Position

Manages the Housekeeping Department at NEXCOM Hospitality Group (NHG) properties with 150 rooms or more. This role involves providing onsite management and administration of the housekeeping department and laundry delivery operations for one or more locations, ensuring guests receive adequate and timely housekeeping services and efficient laundry operations. The manager is responsible for establishing and maintaining NHG standards, policies, and procedures for both departments. Key duties include supervising Housekeeping and Laundry Department associates, organizing and directing departmental training programs, maintaining training records, resolving personnel problems, hiring new associates, ensuring adequate staffing, evaluating performance, and motivating staff. The position requires developing a professional housekeeping and laundry staff to ensure excellent guest service. The manager conducts daily written inspections of guest rooms, laundry, and facilities, taking corrective action on discrepancies and reporting others to the appropriate department. Responsibilities also cover ensuring proper maintenance, storage, and accountability of equipment, placing maintenance calls, inspecting physical conditions of guest rooms and public spaces for preventative maintenance, originating work orders, and verifying room occupancy. The role includes scheduling special deep cleaning programs, maintaining uniform inventory, preparing and verifying departmental payroll, and approving/disapproving leave requests. The manager must possess a welcoming manner and positive attitude, demonstrating effective communication skills when responding to guest requests and inquiries, and referring unusual problems to the NHG General Manager. Regular contact with the front office via a Property Management System (PMS) is essential. The manager participates in annual budget development, monitors departmental budget, payroll, and supply expenses, maintains inventory of supplies and linens, places orders, processes invoices, and coordinates quarterly linen and periodic supply inventories. Compliance with OSHA, NAVOSH, and NHG operating procedures is mandatory. The manager plans and carries out assignments with minimal supervision, coordinates with other associates, and performs cleaning/laundry duties as needed to cover staff shortages. Additionally, the role involves implementing safety, fire prevention, MSDS, and environmental industrial hygiene requirements, ensuring security measures, maintaining guest privacy, and carrying out EEO policies.

Requirements

• A total of 4 years of experience.
• 3 years of experience in administrative, technical, or other responsible work which enabled the applicant to gain a general knowledge of hotel/motel operational practices and procedures, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
• OR 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor s degree for 3 years of general experience.
• One year of responsible experience that provided an in-depth knowledge of hotel/motel housekeeping methods and practices.
• Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating or similar work which demonstrated the knowledge and abilities of the operational area.

Responsibilities

• Manages the Housekeeping Department at NEXCOM Hospitality Group NHG properties with 150 rooms or more.
• Provides onsite management and administration of the housekeeping department and laundry delivery operations for one or more locations.
• Ensures guests are provided adequate and timely housekeeping services and laundry operations run efficiently.
• Establishes and ensures NHG standards policies and procedures regarding the housekeeping and laundry departments are effective and maintained.
• Supervises Housekeeping and Laundry Department associates.
• Organizes and directs departmental training programs and maintains training records for each associate.
• Resolves personnel problems, hires new associates, and ensures adequate staffing.
• Evaluates associates performance and quality of work, recommends awards and or corrective disciplinary actions.
• Monitors productivity and motivates staff to improve performance.
• Develops a professional housekeeping and laundry staff to ensure adequate guest service.
• Conducts written daily guest room, laundry, and facility inspections, preparing reports as needed.
• Takes corrective action on all housekeeping and laundry discrepancies and reports all other discrepancies to the appropriate department for action.
• Ensures all equipment is properly maintained, stored, and accounted for.
• Places maintenance calls for repairs as required within procurement guidelines.
• Inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs, painting, and furnishings to maintain NHG standards.
• Originates work orders for repairs to guest rooms or public areas and may review with the maintenance department Supervisor and or the NHG GM.
• Verifies condition and possible unauthorized occupancy of vacant rooms, notifies NHG GM of any discrepancies.
• Schedules special deep cleaning programs as required.
• Maintains inventory of associates uniforms, prepares and verifies all departmental payroll information.
• Ensures all leave requests are in writing and approves disapproves in a timely manner.
• Must possess a welcoming manner and positive attitude.
• Demonstrates effective communication skills when responding to guest requests and inquiries regarding housekeeping operations services.
• Refers unusual problems requests to the NHG General Manager GM for further action.
• Maintains regular contact with the front office for check-outs through the use of a Property Management System PMS.
• Participates in the development of annual budget and planned improvements.
• Manages departmental budget, monitors monthly payroll and supply expenses.
• Maintains inventory of guest housekeeping and laundry supplies and linens, places orders for necessary supplies and equipment, records arrival of received goods, completes invoices and submits to the NHG GM for processing.
• Responsible for bulk items issued from the storeroom.
• Responsible for coordinating, supervising, and completing the quarterly linen inventory as well as periodic unannounced supply inventories to detect missing inventory.
• Ensures NHG operating procedures are in compliance with all state and federal regulations with regard to OSHA, NAVOSH, and NHG regulations.
• Plans and carries out assignments with minimal supervision.
• Coordinates with other associates assigned to NHG as required to carry out responsibilities and advises supervisor of progress or problem areas.
• Performs cleaning and laundry duties on an as needed basis to cover staff shortages or other unanticipated occurrences.
• Implements all safety, fire prevention, MSDS, and environmental industrial hygiene requirements.
• Ensures security measures are maintained at all times.
• Ensures guest privacy is maintained at all time.
• Carries out EEO policies and communicates support of these policies to subordinates.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager