Housekeeping Manager - Regent Santa Monica Beach

IHG • Santa Monica, CA

6d • $80,000 - $85,000

About The Position

As the Housekeeping Manager, you play a pivotal role in ensuring the highest cleanliness, service, and efficiency standards in our housekeeping and laundry department. With a strong emphasis on laundry operations, this position supports the Executive Housekeeper in managing the daily activities of the housekeeping colleagues, ensuring all guest rooms, public spaces, and back-of-house areas are impeccably maintained to meet the expectations of our discerning guests.

Requirements

• Proven experience in a leadership role in a housekeeping department, within a luxury hotel preferable.
• Strong knowledge of laundry and housekeeping operations, including cleaning techniques, equipment, and industry best practices
• Exceptional organizational and time management skills with the ability to prioritize and delegate effectively.
• Excellent interpersonal and communication skills, building positive relationships with staff, guests, and other hotel departments.
• Proficiency in hotel property management systems and related software.
• Strong problem-solving and decision-making abilities.
• Familiarity with sustainability practices and initiatives within the hospitality industry.
• Open to relocation across the U.S. to support career development and operational needs.
• Carrying or lifting items weighing up to 50 pounds and pushing or pulling items up to 100 pounds.
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to maintain the facility.
• Frequently bending, stooping, and kneeling.
• Flexible schedule, able to work evenings, weekends, and holidays.

Nice To Haves

• Experience in an upscale hospitality union environment is a plus.
• Bachelor’s degree in hospitality management or a related field, preferred.

Responsibilities

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Develop and implement standard operating procedures by Regent Santa Monica Beach 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations.
• Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, laundry areas, heart-of-house areas, and amenities.
• Assist in overseeing all housekeeping and laundry operations, ensuring efficiency and adherence to Regent standards.
• Develop and implement standard operating procedures to maintain the highest levels of cleanliness and presentation throughout the resort.
• Provide strong leadership and guidance to the housekeeping team, including managers, administrators, quality control inspectors, room attendants, house attendants, laundry attendants, and uniform colleagues.
• Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.
• Work closely with the housekeeping team and other departments to ensure a seamless and uplifting experience.
• Address guest feedback and concerns promptly, striving to exceed expectations and maintain the resort’s reputation for excellence.
• Lead the laundry team to ensure timely and high-quality processing of all resort linens, guest laundry, and uniforms.
• Monitor laundry operations to maintain fabric quality and implement sustainable practices to optimize efficiency and reduce costs.
• Stay updated with innovative laundry techniques and technologies to improve service delivery continuously.
• Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards.
• Monitor performance, provides training and support and addresses any operational challenges to ensure that all housekeeping tasks are completed to the highest standard each day.
• Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products.
• Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations.
• Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place.
• Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service.
• Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team.
• Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and appropriate ergonomics practices.
• Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and environmentally friendly cleaning products.
• Coordinate with the Concierge and Front Desk teams to ensure timely guest and special services delivery.
• Foster effective communication and collaboration with other departments, such as Guest Experience, Engineering, and Food and Beverage, to ensure seamless operations and guest satisfaction.

Benefits

• We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues.
• Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees