Housekeeping Manager

AccorHotel

36d • $65,000 - $75,000

About The Position

The Housekeeping Manager will be responsible for the assurance of meeting and exceeding the luxury standards of Housekeeping that is expected at Fairmont Orchid. This individual will succeed by working with the Assistant Director in recruiting for the best talent, perpetuating superior training/retraining and ensuring standards are consistently upheld. We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.
What you will be doing:
Upholding brand (LQA) standards of the department.
Review LQA audits to identify areas of improvement and implement initiatives to improve service.
Manage all housekeeping colleagues to include interviewing, retention, training, coaching and discipline.
Maintain colleague performance logs and escalate concerns to ADOH.
Conduct continuous inspections of all areas to ensure that quality standards are being met and SOPs are being followed.
Assist in maximizing hotel profitability by property managing expenses, labor and other resources.
Assist in the administrative and management of the Housekeeping operation to include but not limited to payroll, scheduling and other duties.
Oversee inventory and top off PAR levels as needed.
Own all guest complaints at the highest level and follow though to ensure complete satisfaction.
Guarantee 100% quality of all VIP and Site Visit rooms.
Involvement in special projects.
In the absence of the Assistant Director of Housekeeping, assist the Director of Housekeeping to ensure all responsibilities and tasks are met.
Other duties as assigned by the Director of Housekeeping and Assistant Director of Housekeeping.

Requirements

• Previous leadership experience, required
• Proven ability to build and maintain good relationships with all stakeholders
• Ability to lead by example, belief in a strong team culture and sets the scene for high performance.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Recognized commitment to cleanliness and exceeding guest expectations
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

• Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)

Responsibilities

• Upholding brand (LQA) standards of the department.
• Review LQA audits to identify areas of improvement and implement initiatives to improve service.
• Manage all housekeeping colleagues to include interviewing, retention, training, coaching and discipline.
• Maintain colleague performance logs and escalate concerns to ADOH.
• Conduct continuous inspections of all areas to ensure that quality standards are being met and SOPs are being followed.
• Assist in maximizing hotel profitability by property managing expenses, labor and other resources.
• Assist in the administrative and management of the Housekeeping operation to include but not limited to payroll, scheduling and other duties.
• Oversee inventory and top off PAR levels as needed.
• Own all guest complaints at the highest level and follow though to ensure complete satisfaction.
• Guarantee 100% quality of all VIP and Site Visit rooms.
• Involvement in special projects.
• In the absence of the Assistant Director of Housekeeping, assist the Director of Housekeeping to ensure all responsibilities and tasks are met.
• Other duties as assigned by the Director of Housekeeping and Assistant Director of Housekeeping.

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences.
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary food & beverage on property

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed