Housekeeping Manager - Canopy DC Embassy Row | TBC Hotels

TBC Hotels•Washington, DC

About The Position

We’re excited to welcome a passionate Housekeeping Manager to our team at Canopy DC Embassy Row, someone who takes pride in building strong teams and creating exceptional guest experiences. The Housekeeping Manager is a key leadership role responsible for overseeing and managing the housekeeping operations of the hotel. This position ensures that guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, comfort, and presentation. The Housekeeping Manager plays a vital role in upholding the overall guest experience by leading a team of housekeeping professionals, implementing efficient processes, and maintaining a welcoming and well-maintained environment for all guests and staff.

Requirements

Strong leadership, organizational, and communication skills.
Proficiency in housekeeping operations, cleaning techniques, and industry best practices.
Knowledge of health and safety regulations and protocols.
Familiarity with inventory management and budgeting.
Ability to handle multiple priorities and manage time effectively.
Excellent interpersonal skills and a guest-centric approach.
Proficiency in using housekeeping software and Microsoft Office applications.
High school diploma or equivalent preferred.
Read, write, and speak English fluently. Spanish proficiency preferred.
Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
Ability to multitask and work in a fast-paced environment.
1 year of prior housekeeping management experience.

Responsibilities

Lead, train, and supervise a team of housekeeping staff, including housemen, housekeepers, laundry attendants, and supervisors.
Foster a positive and collaborative work environment, promoting teamwork, respect, and continuous improvement.
Set performance expectations, conduct regular performance reviews, and provide coaching and guidance to enhance staff performance and development.
Promote a culture of continuous learning and professional growth within the housekeeping team.
Ensure that all guest rooms, suites, public areas, and back-of-house spaces are cleaned, sanitized, and maintained in accordance with established standards and procedures.
Oversee daily housekeeping tasks, including room cleaning, turndown service, linen and towel management, and replenishment of amenities.
Coordinate with front desk and maintenance teams to address guest requests and resolve issues promptly.
Conduct regular inspections of guest rooms and public areas to ensure cleanliness, orderliness, and adherence to brand standards.
Address and rectify any discrepancies, deficiencies, or maintenance needs in a timely manner.
Implement and maintain quality control measures to consistently deliver a superior guest experience.
Manage housekeeping supplies, cleaning products, and linens to ensure adequate stock levels while optimizing cost efficiency.
Coordinate with suppliers and vendors to procure high-quality cleaning products and amenities.
Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service.
Promote a culture of continuous learning and professional growth within the housekeeping team.
Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service