Housekeeping Manager

Viejas Casino & Resort•Alpine, CA

12d

About The Position

Job Description • Plans, manages, and coordinates the daily operations of the housekeeping team, including training, performance reviews, coaching, development, and disciplining of team members. • Monitors work flow to ensure safe practices, work quality and accuracy; ensures compliance to applicable rules and regulations and policies and standard operating procedures. Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or rating standards. • Develops and conducts monthly departmental training and related education programs such as techniques of cleaning and sterilizing facilities, use of chemical agent and equipment, collection and disposal of infectious materials and general environmental maintenance. • Inspects rooms and all areas of the hotels to assess cleanliness of facilities, work in progress, and condition of furniture and fixtures. • Develops and implements standards and procedures with focus on resource conservation and sustainable practices. • Works with other departments to schedule cleaning projects and ensures requests are accommodated in a timely and efficient manner. • Works with the laundry department to ensure product is clean and in good condition. • Reviews, monitors and handles guest issues while ensuring guest satisfaction. • Promotes and maintains the highest level of guest service; ensures team members are aware of and can speak to marketing promotions and any changes in hotel policies and procedures. • Monitors and manages the departmental budget and inventory control to minimize cost. • Monitors labor hours and schedules to minimize overtime and to maximize use of resources to best service business demands. • Requisitions products and maintains adequate supplies for efficient operation of the department. • Designs, plans, and coordinates special projects to improve, enhance, repair and maintain the hotels. • Maintains required records, gathers statistics and prepares reports as required. • Ensures a safe and hazard free work environment. • Performs other duties as assigned. • Manages through shift managers and indirect supervision of housekeeping team. • High school diploma or general education degree (GED). • Degree or certificate preferred. • Valid California driver’s license. • 5 to 7 years of related experience and/or training. • Management/leadership experience required. • Strong understanding of and/or working experience of the AAA rating criteria. • Bilingual preferred. • Excellent verbal, written, and interpersonal communication skills. • Superior guest service and hospitality skills at all levels. • Detail-oriented, organized, self-motivated, and values teamwork. • Working knowledge of Microsoft Office, Word, and Excel. • Demonstrated knowledge of budget management and inventory control. • Ability to resolve problems efficiently and effectively. • Ability to work with diverse personalities. • Ability to multi-task and work in a fast-paced, deadline-oriented environment. • Must be able to a work flexible schedule according to business needs, including evenings, weekends, and holidays. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

High school diploma or general education degree (GED).
Valid California driver’s license.
5 to 7 years of related experience and/or training.
Management/leadership experience required.
Strong understanding of and/or working experience of the AAA rating criteria.
Excellent verbal, written, and interpersonal communication skills.
Superior guest service and hospitality skills at all levels.
Detail-oriented, organized, self-motivated, and values teamwork.
Working knowledge of Microsoft Office, Word, and Excel.
Demonstrated knowledge of budget management and inventory control.
Ability to resolve problems efficiently and effectively.
Ability to work with diverse personalities.
Ability to multi-task and work in a fast-paced, deadline-oriented environment.
Must be able to a work flexible schedule according to business needs, including evenings, weekends, and holidays.

Nice To Haves

Degree or certificate preferred.
Bilingual preferred.

Responsibilities

Plans, manages, and coordinates the daily operations of the housekeeping team, including training, performance reviews, coaching, development, and disciplining of team members.
Monitors work flow to ensure safe practices, work quality and accuracy; ensures compliance to applicable rules and regulations and policies and standard operating procedures.
Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or rating standards.
Develops and conducts monthly departmental training and related education programs such as techniques of cleaning and sterilizing facilities, use of chemical agent and equipment, collection and disposal of infectious materials and general environmental maintenance.
Inspects rooms and all areas of the hotels to assess cleanliness of facilities, work in progress, and condition of furniture and fixtures.
Develops and implements standards and procedures with focus on resource conservation and sustainable practices.
Works with other departments to schedule cleaning projects and ensures requests are accommodated in a timely and efficient manner.
Works with the laundry department to ensure product is clean and in good condition.
Reviews, monitors and handles guest issues while ensuring guest satisfaction.
Promotes and maintains the highest level of guest service; ensures team members are aware of and can speak to marketing promotions and any changes in hotel policies and procedures.
Monitors and manages the departmental budget and inventory control to minimize cost.
Monitors labor hours and schedules to minimize overtime and to maximize use of resources to best service business demands.
Requisitions products and maintains adequate supplies for efficient operation of the department.
Designs, plans, and coordinates special projects to improve, enhance, repair and maintain the hotels.
Maintains required records, gathers statistics and prepares reports as required.
Ensures a safe and hazard free work environment.
Performs other duties as assigned.
Manages through shift managers and indirect supervision of housekeeping team.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
Benefits vary for PT and FT employment