Housekeeping Manager

Resolute Road Hospitality•Boise, ID

About The Position

The Hampton Inn & Suites located at the Boise Spectrum is looking to add to our hospitality family!?This hotel is perfectly located next door to thriving restaurants and entertainment at the Boise Spectrum Center. This hotel runs on Hamptonality, wondering what Hamptonality is? Come see what it is all about! Summary At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. Your Role As Housekeeping Manager, you’ll oversee all operations of the housekeeping and laundry departments, ensuring cleanliness standards are met across guest rooms, public areas, and back-of-house spaces. You’ll lead staffing, training, inventory, and budgeting efforts to ensure a smooth, efficient, and guest-centric operation. This role is ideal for someone who leads with Integrity, brings Grit to every shift, and builds teams that are Stronger Together.

Requirements

In-depth knowledge of housekeeping operations, laundry procedures, and safety standards
Proficient in staff scheduling, inventory management, and basic budget control
Strong leadership and interpersonal communication skills
Ability to lead with empathy, motivate teams, and resolve conflict professionally
Fluent in English; bilingual skills preferred
Strong attention to detail and a sense of urgency in service delivery
Comfortable with basic computer systems, scheduling software, and reporting tools
Ability to remain calm under pressure and thrive in a fast paced setting
Knowledge of hotel emergency procedures and safety protocols
High school diploma & GED required
2-4 years of supervisory housekeeping experience required
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role.

Nice To Haves

Prior experience in hospitality and hotel band standards preferred
TIPS or equivalent certification

Responsibilities

Manage day-to-day operations of the housekeeping and on-site laundry teams
Recruit, train, schedule, and develop team members, fostering a positive work environment
Assign daily tasks and oversee quality control for rooms, public areas, and facilities
Monitor performance, deliver coaching and feedback, and lead monthly staff meetings
Track and manage departmental inventory, including linens, amenities, and supplies
Conduct room inspections and ensure compliance with brand and company cleanliness standards
Address maintenance needs and safety concerns by coordinating with engineering
Respond to guest concerns regarding cleanliness or service promptly and professionally
Maintain and oversee the Lost & Found program
Monitor team performance and labor productivity against Minutes Per Room (MPR) targets
Track payroll and staffing budgets, communicating needs or variances to leadership
Ensure proper use and storage of cleaning supplies and compliance with MSDS standards
Maintain an organized, safe, and professional work environment
Uphold Resolute Road Hospitality policies, procedures, and appearance standards
Other duties as assigned by supervisor or management