Housekeeping Lead

PENN Entertainment • Riverside, MO

2d • $17

About The Position

Oversee the daily administrative duties of the Hotel Housekeeping areas, including but not limited to: opening and assigning of work assignments and master keys to Housekeepers and Housemen, maintain lost & found, closely communicate with all other areas of the Hotel and Casino as required, provide Housekeepers with Room Status updates, maintain the organization, cleanliness, and appearance of the Housekeeping area, collect and secure master keys at end of shifts, reconcile room status updates, coordinate turndown, and ensure guest requests are delivered.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have the ability to effectively and efficiently use all computer software and hardware including but not limited to Microsoft Word, Excel, Power Point, Access and slideshow presentations.
• Must have the ability to maintain confidentiality at all times.
• High school diploma or equivalent and a minimum six months related experience; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively communicate with correct English grammar skills including verbal and written communications.
• Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for any and all licenses or permits required by local, state or federal law.

Responsibilities

• Ensure adequate staffing for the day’s workload and the next day’s workload, using forecast and productivity guidelines, making any adjustments necessary to cover for call-offs or fluctuation in occupancy.
• Prepare “Opening the House” duties, i.e. run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections.
• Run turndown report and assign to appropriate team members.
• Hand out master keys and sign out sheets to Housekeepers and Housemen and collect and secure master keys at end of team members’ shift.
• Answer all calls whether on the telephone or on the radio in a quick and professional manner.
• Ensure all guest requests are handled and delivered promptly and the guest request log is maintained accurately.
• Throughout the day, provide room status updates to Housekeepers, including advising them of any late check-outs, stay-overs or early departures.
• Perform random room inspections using the standard Housekeeping Room Inspection sheet and forward to management once complete.
• Track and assign rooms that are due for preventative maintenance.
• Communicate with Front Desk on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Ensure all discrepant rooms are resolved with the Front Desk.
• Receive and record all lost articles found in the hotel.
• Maintain the Lost and Found Article log, Inquiry Log, and the Mailing Log to track these items.
• Able to fill in at any Housekeeping position if needed.
• Serve as a role model by projecting a professional image at all times.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Handle customer enquiries and support all customer service programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Protect and preserve assets of the company.
• Meet grooming and appearance requirements.
• Meet attendance guidelines.
• Comply with all reasonable requests made by management.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees