Housekeeping Dispatcher

Hilton Grand Vacations•Orlando, FL

28d

About The Position

We are excited to invite you to join our amazing team at Grand Beach. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is on our culture of putting people first. Located directly on Lake Bryan, our hidden gem offers exciting employment opportunities and growth potential. Our resort has the exciting opportunity to help our guests have an exceptional vacation and create unforgettable memories while growing and developing in our hospitality career. Why do team members like working for us: Competitive base pay Daily Pay- get your earned pay anytime before payday Recognition Programs and Rewards Discounted hotel rates 401(k) program with company match. Generous Paid Time Off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities and more As a Housekeeping Dispatcher for the following tasks: Assists management with daily job assignments for all team members. Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members. Answers departmental multi-line phones. Dispatches all guest requests to the units. Maintains room status and other pertinent information in computer system. Coordinates with front desk any discrepancies in room status. Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties. Assists with departmental inventories, and scheduling shifts for team members Dispatching and supervising guest services calls through paging and computer systems Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans. Supervise late checkouts, VIP, Outstanding, special request arrivals. Occasionally lift boxes of approximately 25lbs. Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position

Requirements

Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
Basic digital literacy
Related experience
Bilingual (English and Spanish preferred)
Basic memo writing and Microsoft Office skills (i.e. Excel, Word, PowerPoint and Outlook)

Nice To Haves

High school/GED
2 + years of related experience
Excellent computer skills

Responsibilities

Assists management with daily job assignments for all team members.
Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
Answers departmental multi-line phones.
Dispatches all guest requests to the units.
Maintains room status and other pertinent information in computer system.
Coordinates with front desk any discrepancies in room status.
Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
Assists with departmental inventories, and scheduling shifts for team members
Dispatching and supervising guest services calls through paging and computer systems
Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
Supervise late checkouts, VIP, Outstanding, special request arrivals.
Occasionally lift boxes of approximately 25lbs.