Housekeeping Dispatcher (Part-time)

Hilton Grand Vacations•Myrtle Beach, SC

25d

About The Position

Come join our amazing Team at the Anderson Ocean Club, a luxurious 172 unit property on the shores of the Atlantic Ocean in beautiful Myrtle Beach! You’ll be working alongside approximately 100 fellow Team Members who are dedicated to providing memorable vacation experiences to our Owners and Guests- we can’t wait for you to join us! Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team. What will I be doing? As a Housekeeping Dispatcher, you will be responsible for the following tasks:

Requirements

Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
Adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
Basic digital literacy
Related experience
High school/GED
2 + years of related experience
Excellent computer skills

Responsibilities

Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members.
Answers departmental multi-line phones.
Dispatches all guest requests to the units.
Maintains room status and other pertinent information in computer system.
Coordinates with front desk any discrepancies in room status.
Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties.
Assists with departmental inventories, and scheduling shifts for team members
Dispatching and supervising guest services calls through paging and computer systems
Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans.
Supervise late checkouts, VIP, Outstanding, special request arrivals.
Occasionally lift boxes of approximately 25lbs.
Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position