Housekeeping Dispatch

Margaritaville Resort Casino • Bossier City, LA

4h • Onsite

About The Position

Margaritaville Casino & Resort Bossier City is looking for a Housekeeping Dispatcher. This role is part of an exciting, fast-paced industry with diverse and enthusiastic co-workers, offering unlimited growth and support. The company emphasizes a fun working environment and a commitment to guest satisfaction. The ideal candidate will be responsible for managing incoming calls, relaying information to appropriate departments, tracking various guest requests, and preparing daily sheets for housepersons.

Requirements

• High School Diploma or equivalent and/or 2 years’ experience in Hotel Housekeeping with great communication skills.
• Fluent English language skills, both verbal and in writing.
• Basic math skills: ability to add, subtract, multiply and divide.
• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.

Responsibilities

• Answers all incoming calls.
• Relays information through the HOTSOS system to the appropriate team member or department to ensure prompt and efficient guest satisfaction.
• Dispatcher will list calls.
• Prepares and delivers sheets for Housepersons.
• Adjusts change tickets for room changes, early checkouts, etc.
• Tracks ViP arrivals
• Tracks dry cleaning and pest control requests, among other guest room requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees