Housekeeping Coordinator

StepStone Hospitality•Charlotte, NC

19d•Onsite

About The Position

StepStone Hospitality is GROWING and looking to add a Housekeeping Coordinator Position to our dynamic Le Meridien Sheraton Hotel Charlotte. What will you be doing as a Housekeeping Coordinator? · Answer Housekeeping phones and take messages in a courteous and efficient manner. · Responsible for running all reports as required for room assignments and updating as needed. · Fulfill all guest and employee requests promptly. · Responsible for keeping guest request logs up to date to ensure efficient response time is realized. · Responsible for securing, logging and mailing all lost and found items expediently. · Responsible for entering and communicating all work orders or requests to Engineering Department. · Coordinates Housekeeping work with other departments. · Tracks and monitors all deliveries and notifies manager of their status. · Tracks and monitors room replacement status. · Responsible for maintaining key control within the department. · Reports any problems to the Supervisor or Manager immediately. · Cleans rooms as directed by management. · Ensure that your proper uniform and nametag is worn at all times. · Maintain effective communication with all co-workers and supervisors. · Must be familiar with the opening and closing procedures for the department. · Ensure all assets and supplies for the department are kept secure and in storage at all times. · Be familiar & assist with all emergency and fire procedures. · Report to Security any suspicious activity. · Follow key sign in and sign out procedures. · Adhere to scheduled work hours and attendance policies and procedures. · Familiarize self with the property Housekeeping policies and procedures Hours needed are between 7:30am to 4:30pm.

Requirements

Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Other duties may be assigned.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good computer skills.
High school education and relevant training and experience required.

Nice To Haves

Additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Answer Housekeeping phones and take messages in a courteous and efficient manner.
Responsible for running all reports as required for room assignments and updating as needed.
Fulfill all guest and employee requests promptly.
Responsible for keeping guest request logs up to date to ensure efficient response time is realized.
Responsible for securing, logging and mailing all lost and found items expediently.
Responsible for entering and communicating all work orders or requests to Engineering Department.
Coordinates Housekeeping work with other departments.
Tracks and monitors all deliveries and notifies manager of their status.
Tracks and monitors room replacement status.
Responsible for maintaining key control within the department.
Reports any problems to the Supervisor or Manager immediately.
Cleans rooms as directed by management.
Ensure that your proper uniform and nametag is worn at all times.
Maintain effective communication with all co-workers and supervisors.
Must be familiar with the opening and closing procedures for the department.
Ensure all assets and supplies for the department are kept secure and in storage at all times.
Be familiar & assist with all emergency and fire procedures.
Report to Security any suspicious activity.
Follow key sign in and sign out procedures.
Adhere to scheduled work hours and attendance policies and procedures.
Familiarize self with the property Housekeeping policies and procedures