Housekeeping Coordinator

Sonesta International Hotels Corporation•New Orleans, LA

About The Position

The Housekeeping Coordinator is the central communicator in and between other departments. The Coordinator is responsible for all information that distributed within the Housekeeping Department. It is essential to demonstrate professional telephone etiquette and keep the notice board up to date with the day’s relevant information.

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Appropriate professional appearance and demeanor
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Must able to organize and plan
High school diploma or general education degree (GED) preferred.
General learning ability very helpful.
Speak English well, able to read and write properly.
Two years of experience managing entry-level employees.
Minimum two years of housekeeping supervisory experience within hotels.

Responsibilities

Gain a comprehensive understanding of OPERA
Conduct opening procedures, ensuring all rooms are assigned and cleaning appropriately based on statuses.
Ensure 85% of vacant dirty rooms are cleaned and certified for guest occupancy by 3:00 PM.
Monitor the room statuses in OPERA and direct the efforts accordingly.
Make the relevant room status changes on the software as per the instructions given by floor supervisors.
Maintain, control and issue keys, radios and devices.
Ensure VIPs rooms are identified, tracked and prepared timely.
Ensure DND and wellness program is adhered to.
Ensure that office opening procedures are followed up and all filing is kept current.
Supply ordering, inventory, and usage monitoring.
Maintain MSDS file.
Following up with concerned guests, associates and departments in case of guest requests or complaints.
Obtain daily operating information within hotel and create daily assignments for staff members.
Gain a comprehensive understanding of HotSOS and Rex, monitoring and following up to completion.
Maintain and foster relationships with external departments including front desk, engineering, security, sales, catering and banquets.
Handle all lost and found inquires, inclusive of follow up to resolution.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone