Housekeeping Assistant Manager

Southall•Franklin, TN

13h•Onsite

About The Position

Southall Farm and Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The Housekeeping Assistant Manager will be the driving force for cleanliness, smooth operation, and attention to detail. Areas of knowledge and experience should include proper cleaning techniques and safe handling of equipment and chemicals. Occasionally assists the Rooms Leadership with organizational tasks as needed.

Requirements

A minimum of 2 years of successful housekeeping experience in a hotel or hospitality environment required
Demonstrated leadership and team-building skills with a strong ability to motivate and guide staff
Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
Ability to satisfactorily communicate in English and Spanish (speak, read, write) with guests, co-workers and leadership to their understanding
Excellent organizational and time management skills with the ability to manage multiple priorities
High attention to detail and commitment to maintaining cleanliness standards
Strong interpersonal and problem-solving skills with the ability to handle guest feedback professionally
High school diploma or equivalent required
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Lifting, pushing, pulling, or carrying up to 25-30 lbs. (e.g., supplies, linens, equipment)
Frequent bending, kneeling, or reaching required when cleaning or inspecting rooms
Mobility throughout hotel property including stairways and service areas
Ability to stand or walk for extended periods of time

Nice To Haves

Previous Managerial or team lead experience strongly preferred
Proficiency in Microsoft Office Suite (Outlook, Word, Excel) preferred
Additional education or certification in hospitality management preferred

Responsibilities

Manage housekeeping staff by assigning daily tasks, monitoring performance, and providing ongoing training to ensure consistent service excellence
Conduct regular inspections of public areas to ensure cleanliness and maintenance standards are upheld. Then will assist with Inn rooms.
Manage housekeeping inventory by tracking supplies and equipment levels and placing orders as needed
Act as liaison between the housekeeping department and other hotel departments (e.g., Maintenance, Front Office) to coordinate and resolve operational issues
Address and resolve guest complaints related to housekeeping promptly and professionally to maintain high levels of guest satisfaction
Develop and implement housekeeping schedules and routines that maximize team productivity and efficiency
Maintain accurate records of room inspections, supply usage, and staff schedules
Support the Housekeeping Manager in daily departmental operations, staffing, and planning
Uphold hotel safety and cleanliness standards in all housekeeping procedures
Other duties as assigned by Housekeeping Leadership