Assistant Housekeeping Manager

Sonesta Hotels•Columbus, OH

About The Position

The Assistant Housekeeping Manager supports the daily operations of the housekeeping department, ensuring cleanliness, organization, and high service standards throughout guest rooms, public areas, and back-of-house spaces. This role assists in supervising staff, managing inventory, maintaining safety standards, and fostering a positive and productive work environment.

Requirements

High school diploma or equivalent required
Minimum 2 years of experience in housekeeping or hospitality operations, with at least 1 year in a supervisory role
Strong leadership, communication, and organizational skills
Ability to work flexible hours, including weekends and holidays
Proficiency in housekeeping software and Microsoft Office Suite

Nice To Haves

Bilingual abilities (e.g., English/Spanish) are a plus

Responsibilities

Supervise and coordinate the activities of housekeeping staff.
Conduct daily inspections of guest rooms and public areas to ensure cleanliness and adherence to brand standards.
Assist in training housekeeping team members
Monitor inventory levels of cleaning supplies and linens
Collaborate with the front office and maintenance teams to ensure timely room readiness and address repair needs
Respond promptly to guest requests and resolve complaints with professionalism and care
Maintain accurate records of schedules, inspections, and supply usage
Enforce safety and sanitation policies in compliance with local health regulations
Support the Housekeeping Manager in administrative tasks and serve as acting manager in their absence
Participate in departmental meetings and contribute to continuous improvement initiatives