House Lead

Sight & Sound Brand•Ronks, PA

About The Position

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christâ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day. The House Lead provides leadership for an exceptional guest experience that creates an atmosphere of rest and wonder, preparing hearts for the gospel message. They provide an exceptional employee experience through leadership and development characterized by a culture of trust and collaboration. Essential Duties and Responsibilities: Lead Sight & Sound’s Core Values and Culture. Lead the guest experience in partnership with other leaders in Guest Services (Retail, Customer Relations, and Security). Effectively communicate information with guests, the team, and other members of Guest Services. Lead top of day meetings with the House Team. Develop team members by identifying strengths and giftings through building relationships. Hold team members accountable to a high level of excellence to ensure an exceptional guest and employee experience. Lead the House Team through all the essential aspects of a show day. Creatively problem-solve challenging situations. Diffuse, de-escalate, and resolve conflict situations. Actively collaborate with Guest Services Team Leadership to resolve guest needs. Effectively monitor and assist with restroom and lobby appearance. Effectively coordinate, oversee, and take action during an emergency situation involving guests in public areas. Effectively oversee buses and coaches by coordinating their arrival and departure. Regularly strategize with key stakeholders to ensure an exceptional guest and employee experience. Effectively assist guests in various weather conditions. All other duties as assigned.

Requirements

Ability to remain positive and flexible with endurance in a fast-paced environment
High level of concern for people and an ability to foster genuine, healthy relationships
Ability to inspire, influence, and motivate team members
Positively and humbly serve guests and fellow team members with a sensitivity to their perspective
Strong communication and interpersonal skills; friendly, outgoing, approachable
Effective discernment, problem-solving, and active listening
High level of self-awareness and an ability to walk towards personal and professional growth
Ability to walk towards conflict resolution
Ability to work a flexible schedule relating to show-run
Basic computer and organizational skills
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Responsibilities

Lead Sight & Sound’s Core Values and Culture.
Lead the guest experience in partnership with other leaders in Guest Services (Retail, Customer Relations, and Security).
Effectively communicate information with guests, the team, and other members of Guest Services.
Lead top of day meetings with the House Team.
Develop team members by identifying strengths and giftings through building relationships.
Hold team members accountable to a high level of excellence to ensure an exceptional guest and employee experience.
Lead the House Team through all the essential aspects of a show day.
Creatively problem-solve challenging situations.
Diffuse, de-escalate, and resolve conflict situations.
Actively collaborate with Guest Services Team Leadership to resolve guest needs.
Effectively monitor and assist with restroom and lobby appearance.
Effectively coordinate, oversee, and take action during an emergency situation involving guests in public areas.
Effectively oversee buses and coaches by coordinating their arrival and departure.
Regularly strategize with key stakeholders to ensure an exceptional guest and employee experience.
Effectively assist guests in various weather conditions.
All other duties as assigned.